Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
- Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
- Assist with new employee training through positive reinforcement
- Create a positive learning environment by providing clear, specific, timely and respectful feedback to all associates.
- Deliver legendary customer service to all customers by acting with a “customer comes first” attitude
- Develop positive relationships with shift team
- Execute store operations during scheduled shifts including organizing store opening and closing duties
- Follow and reinforce Shakes’ operational policies and procedures
- Utilize operational tools to achieve maximum operational efficiency
- Knowledge of the frozen custard industry and competitors
Required Knowledge, Skills, and Abilities
- Ability to manage effectively in a fast-paced environment
- Interpersonal skills
- Knowledge of customer service techniques
- Knowledge of supervisory practices and procedures
- Strong operational skills in a customer-service environment
- Strong problem-solving skills
- Team-building skills
- Strong leadership skills, with the ability to coach and mentor others
- Ability to plan and prioritize workload
- Ability to handle confidential and sensitive information
Qualifications & Requirements
- 1 – 2 years of proven management experience in the food service industry or leadership role in a related industry is not required but is a plus
- Must have reliable transportation and must be able to work all shifts
- Must be 18+ years of age
- Must be able to work nights and weekends
Pay: From $14.00 per hour
Experience:
- Food service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
