Overview
Join our dynamic healthcare team as a Medical Receptionist/Surgical Coordinator, where your energetic and detail-oriented approach will be vital in delivering exceptional patient care and seamless clinic operations. In this role, you will serve as the first point of contact for patients, coordinate surgical schedules, manage medical records, and ensure compliance with healthcare regulations. Your proactive attitude and excellent communication skills will help create a welcoming environment while supporting the clinical team with administrative excellence.
Duties
- Greet patients warmly, verify insurance coverage, and assist with patient intake processes to ensure smooth clinic flow
- Schedule surgical procedures, appointments, and follow-up visits using EMR (Electronic Medical Records) systems such as Epic, Meditech, or Athenahealth
- Verify insurance benefits, perform insurance authorizations, and handle billing inquiries with accuracy and professionalism
- Manage medical records by reviewing documentation for completeness, maintaining confidentiality in accordance with HIPAA policies, and updating electronic health records (EHR systems) like eClinicalWorks or Dentrix
- Assist with medical coding including CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), ICD coding, and ensure proper documentation review for billing accuracy
- Coordinate communication between patients, clinical staff, and external providers via multi-line phone systems while practicing excellent phone etiquette
- Maintain a clean and organized front desk area, manage filing systems, and handle administrative tasks such as data entry using Microsoft Office tools
Skills
- Proven experience in medical office management or clinic administrative support within healthcare settings such as dental clinics or hospitals
- Strong knowledge of health insurance processes including verification, Medicare procedures, and health information management standards
- Familiarity with EMR/EHR systems like Epic, Meditech, Athenahealth, eClinicalWorks; experience with Eaglesoft or Dentrix is a plus
- Competent in medical billing and coding practices involving CPT codes and ICD-10/ICD-9 classifications to ensure accurate reimbursement
- Excellent customer service skills with the ability to communicate effectively in bilingual environments if applicable
- Proficient in computer skills including typing (10 key typing), Microsoft Office applications, filing systems, and electronic health record management software
- Ability to handle clinical confidentiality policies diligently while managing sensitive patient information
- Strong organizational skills for appointment scheduling, documentation review, and office management tasks
- Knowledge of dental terminology and dental office procedures is advantageous for candidates with dental clinic experience
This position offers an exciting opportunity to be an essential part of a compassionate healthcare team dedicated to improving patient outcomes through efficient administrative support. We value energetic professionals who thrive in fast-paced environments and are committed to delivering outstanding patient service every day.
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- On-the-job training
- Opportunities for advancement
- Paid orientation
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
