Join a team where your passion for hospitality shines. At Staybridge Suites Naples Marco Island, you are the face of warmth and professionalism, ensuring each guest enjoys a seamless and memorable stay. Your role will be pivotal from the first greeting to the final farewell, capturing the essence of our commitment to “hospitality from our family to yours.”
- Manage guest check-ins and check-outs, confirming reservations and reviewing charges with precision.
- Handle guest reservations, modifications, and confirmations.
- Deliver timely wake-up calls with courtesy.
- Address incoming calls with prompt and professional service.
- Execute shift checklist tasks and submit detailed reports.
- Respond to guest inquiries with genuine care and attention.
- Conduct follow-up calls to ensure guest satisfaction post check-in.
- Provide expert recommendations on local attractions, dining, and entertainment.
- Resolve guest comments and concerns, ensuring complete satisfaction.
- Maintain a comprehensive shift pass-on log for seamless communication.
- Coordinate room status updates with housekeeping.
- Initiate and track maintenance work orders efficiently.
- Ensure the front desk and lobby areas are immaculate and inviting.
- Welcome each guest with a warm smile and friendly demeanor.
- Adhere to uniform and grooming standards to maintain professionalism.
- Follow procedures for handling lost and found items.
- Prioritize safety by following key security and emergency protocols.
- Report any accidents or unsafe conditions promptly.
- Complete all necessary safety training and certifications.
- Adapt to evolving business needs with flexibility and initiative.
- A minimum of 1 year in customer service, preferably in hospitality.
- Exceptional verbal and written communication skills.
- Proficiency with computers and reservation systems.
- Ability to multitask in a dynamic, guest-focused environment.
- Sound decision-making skills aligned with company policies.
- Reliability, punctuality, and a team-oriented spirit.
- Flexibility to work weekends and holidays as needed.
- Able to occasionally lift up to 25 pounds.
- Comfortable with extended periods of standing and walking.
- Manual dexterity for handling front desk equipment.
- Capable of maintaining composure in fast-paced settings.
As part of the Naples Hotel Group, we value genuine relationships and team cohesion, fostering a collaborative environment rich with opportunities for career advancement and personal growth. Here, every voice is heard, and every team member is celebrated.
- Generous Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year
- Comprehensive health, dental, and vision insurance
- 401(k) with employer match
- Exclusive global hotel discounts
- Opportunities for career growth within our hotel portfolio
- Additional perks including paid volunteer time and lifestyle discounts
