Description:
Goodwill Northern Michigan is seeking a Human Service Worker (HSW) to support daily operations at the Goodwill Inn, a 24 x 7 x 365 low-barrier, housing-focused emergency shelter. This role provides direct support to guests while helping maintain a safe, respectful, and dignified environment.
This position pays $20/hr, and there is a $2/hr shift differential for hours worked between 10pm and 6am.
Shifts Available:
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1st Shift: 5:45am - 2pm
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2nd Shift: 1:45pm - 12am
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3rd Shift: 9:45am - 6am
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Positions may include day, evening, overnight, weekend, and holiday shifts
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Flexible scheduling required based on shelter operations and coverage needs
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Part-time opportunities may be available
Benefits include:
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Medical, dental, and vision insurance
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Free virtual healthcare
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Paid time off and paid holidays
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Retirement plan with employer contribution
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Employee Assistance Program (EAP)
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Training and professional development opportunities
Key Responsibilities:
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Support day-to-day shelter operations and guest services
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Welcome, monitor, and assist guests and visitors; manage intake and exits
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Provide information, referrals, and community resource support
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Maintain accurate records, including HMIS data entry and daily event logs
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Ensure guest sign-in accuracy and compliance with shelter expectations
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Monitor facility safety, cleanliness, and emergency procedures
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Answer phones, respond to emails, and prepare basic documentation
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Accept and document community donations, issuing receipts as required
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Coordinate with partner agencies when emergency lodging is needed due to capacity
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Respond to medical or safety incidents within certification guidelines and complete required documentation
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Attend required trainings and staff meetings
Qualifications & Expectations:
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Commitment to Goodwill’s mission and values
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Ability to work respectfully with individuals experiencing homelessness and diverse populations
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Strong attention to confidentiality, safety, and professionalism
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Ability to follow policies, procedures, and emergency protocols
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Comfortable working in a fast-paced, people-centered environment
Requirements:
Qualifications:
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High school diploma or GED required; post-secondary education in human services preferred.
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Experience or knowledge related to homelessness or human services preferred.
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Strong verbal and written communication skills.
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Basic computer skills; typing at least 30 wpm.
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Ability to multitask and manage competing priorities.
Physical & Schedule Requirements:
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Ability to sit, stand, walk (including uneven surfaces), bend, kneel, reach, and perform repetitive movements.
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Ability to lift 20–30 lbs. regularly, with occasional heavier lifting.
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Availability for on-call rotation, including 24/7 coverage as needed.
