This job posting is for a position at the CMTC Wireless Saint Paul location on Rice Street.
CMTC Wireless provides the freedom and option of multiple pre-paid unlimited, no-annual-contract wireless services to customers. At CMTC Wireless, customers get great value and a wide variety of device choices from leading prepaid brands.
Customer Service and Store Duties:
- The candidate will be responsible for sales to new and current customers in the store while acting as a professional customer service representative as well as the assistant store manager.
- The position requires great attention to details and must be a goal oriented individual and ensure monthly door goals/quotas are met*
- The candidate will be responsible for the daily tasks required to keep the store running efficiently. The candidate will work closely with store manager to ensure all required tasks are completed on a daily basis including creating and setting schedules, inventory management tasks, printing updating signage and price cards as needed,
- Providing timely reports to the store manager as requested, performing marketing assignments, training new sales associates, greeting customers in a timely and positive manner to create a positive sales/buying experience for the customer.
- Engage and identify the customer's needs and provide information related to CMTC Wireless products and services.
- Handles administrative aspects of the sale including paperwork to establish service, accepting customer payments and filing completed orders. *Is a knowledgeable expert to the customer.
- Maintains files of existing and potential customers. *Performs sales tracking and related reporting.
- Reads and understands all current and new company policies and procedures and market-specific objectives as applicable.
- Ensures work schedules are followed.
- Maintains floor stocking levels, displays and help ensure that the store is clean and presentable to customers.
- Must be proficient in computer skills, POS systems (will train), spreadsheets, word processing (Microsoft Office / Google Docs).
- Must be available to work typical retail hours, including weekends and holidays.
Mobile Phone Knowledge and Repairs:
- We will offer full comprehensive training in this area, but prior knowledge and experience in tech areas is highly encouraged. Hardware and software knowledge, of mobile phones especially, is highly encouraged, but we will offer both hardware and software training.
- Knowledge of the variety of wireless services/plans offered (Verizon, AT&T, Simple Mobile, and more).
- Knowledge on iPhone models from iPhone 6 to the newest models (iPhone 17 series is currently the newest).
- Knowledge of Android phones, and any other non-iPhone brands, like Samsung, Motorola, Google, OnePlus...
- General tools knowledge and how to take apart and repair mobile phones. We include services such as screen repair, back glass repair, battery replacement, charging port replacement, camera replacement, button replacements, AND MORE... But we do NOT offer soldering.
- Ability to troubleshoot and diagnose problems with mobile phones.
CMTC Wireless is an equal opportunity employer (EOE). We strongly support diversity in the workforce.
Job Type: Part-time
Pay: From $16.37 per hour
Application Question(s):
- Do you have any previous knowledge of iPhone and Android mobile phone repairs, or any other electronic repairs?
Education:
- High school or equivalent (Required)
Ability to Commute:
- Saint Paul, MN 55117 (Preferred)
Work Location: In person
