RESPONSIBILITIES:
· Understand Customer’s needs.
· Responsible for handling all customer related issues.
· Interact with customer to resolve all customer related issues.
· Responsible for after sales / service activities.
· Visit customer’s place as and when required.
· Responsible for customer satisfaction and performance evaluation.
· Monthly report to management on following topics.
* No. of customer complaints during the month.
* Nature of the complaints such as Major/Minor, Dollar value spent
to correct the problem.
* No. of RMA’s and status report & NCP – Dollar value.
* Detail report on customer satisfaction and performance evaluation.
* Corrective and preventive actions.
* Problem areas.
REQUIREMENTS:
· 5 years of working experience in Customer Service field and / or 2-3 years in
Contract Manufacturing field. Must be computer literate.
Note: On-the-Job training will be required in addition to following procedures:
· ESD
· Return Material Authorization
· Quality Records
· Customer complaint
· Customer satisfaction / Performance evaluation.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Shift:
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
