Job Title: Host
Location: Great Maple Restaurant Anaheim
Job Type: Part-Time
Reports To: F&B Director / Restaurant Managers
About Great Maple:
Great Maple is a modern American eatery known for its refined yet approachable atmosphere, creative comfort cuisine, and elevated hospitality. We provide a vibrant and welcoming environment where guests enjoy quality service in an upscale casual setting.
Job Summary:
As the first and last impression of the guest experience, the Host plays a key role in creating a welcoming and polished dining experience. This position is responsible for greeting guests warmly, managing reservations and seating flow, and ensuring the front-of-house operations run smoothly and professionally.
Key Responsibilities:
Greet all guests with warmth and professionalism as they arrive
Manage reservations and waitlists using reservation software (e.g., OpenTable)
Maintain an organized and efficient seating chart to ensure timely table turnover
Communicate with servers and managers regarding table availability and guest needs
Escort guests to their tables and provide menus
Answer phone calls, take to-go orders, and provide accurate information about the restaurant
Monitor guest satisfaction and provide prompt assistance when needed
Maintain cleanliness and organization of the host stand and front entry area
Support team members during peak service periods
Ensure all guests leave with a positive impression
Qualifications:
Prior experience in a host or guest service role (preferably in upscale casual or fine dining)
Excellent verbal communication and interpersonal skills
Strong organizational and multitasking abilities
Friendly, polished, and professional demeanor
Ability to remain calm under pressure in a fast-paced environment
Flexible schedule, including weekends and holidays
Proficiency with reservation systems a plus
Appearance and Grooming:
Hosts are expected to maintain a polished and professional appearance that aligns with our upscale casual atmosphere. All team members must follow the grooming and uniform guidelines detailed in the Team Member Handbook, presenting a clean, neat, and guest-ready image at all times.
Teamwork:
Team collaboration is key to delivering an exceptional dining experience. Hosts are expected to work closely with all front- and back-of-house staff, supporting seamless communication and fostering a positive, team-oriented environment.
Reasoning Ability:
This role requires strong interpersonal and problem-solving skills. Hosts must be able to understand and follow written, verbal, and visual directions, respond thoughtfully to guest needs, and adapt quickly to changing situations with professionalism and sound judgment.
Work Environment:
Hosts operate in a lively, fast-paced restaurant setting with frequent guest interaction and moderate noise levels. The role requires standing for extended periods, multitasking efficiently, and maintaining composure during busy service hours.
We are an equal opportunity employer. All applicants will be considered for employment regardless of age, color, creed, race, religion, sex, sexual orientation, gender, gender identity and/or expression, genetic information, marital status, national origin, veteran or disability status or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Our locations are drug-free and a background check is required.
