Description:
Diagnose, maintain and repair heating and cooling units for both commercial and residential customers. Perform repairs of mechanical and electrical components of these systems.
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Demonstrate excellent customer service skills with a desire to exceed customer expectations.
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Travel to job sites within service area; work with dispatch to ensure schedule is maintained and delays are properly communicated.
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Maintain good working order of company vehicle, report any mechanical issues.
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Maintain proper stock, parts, tools and safety equipment in company vehicle.
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Diagnose diverse service issues, obtain necessary replacement parts; explain fully to customer what the issue is and what corrective action has been taken.
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Participate in company provide training opportunities on latest industry technologies.
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Identify and report potential opportunities for additional business (newer system, service contracts and additional services
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Other duties as assigned
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Maintain a regularly punctual attendance record, fill out daily timecard accurately
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Adhere to all company safety rules and regulations
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Accuracy of paperwork, labor hours and materials charged to customers
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Limit number of warranty callbacks on workmanship, or incorrect diagnosis
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Maximize number of sales leads, maintenance contracts and product sold
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Regular use of personal protective equipment
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Come to work ready to work with proper tools and attire
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Willingness to invest time in training seminars and classes
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Cleanliness and organization of company vehicle and worksite (customer’s homes)
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Effective communication with dispatchers
Requirements:
- Valid driver license and clean driving record, insurable by company insurance
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Ability to work nights or weekends, on a rotating basis, to service emergency needs of our customers
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Possess excellent time-management and communication skill
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Ability to lift, push or pull up to 100 lbs.
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Ability to work outside in a wide range of temperatures
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Demonstrate mechanical aptitude
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Willingness to further develop skills through training seminars and classes
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Must be able to pass pre-employment drug screen
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Minimum High School diploma, GED or equivalent
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5 + years' experience troubleshooting, maintaining and repairing diverse HVAC issues
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Possess or have the ability to acquire Low Voltage Energy License
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Possess or have the ability to acquire EPA certification
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Ability to interpret wiring diagrams and blueprints
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Basic written and verbal English language communication skills
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Strong analytical thinking skills with high attention to detail
