Overview:The Hospitality Manager is responsible for the daily operations of the dining rooms, host, server coordination, and bar areas. The major accountability of the Hospitality Manager is to coordinate the entire front of house team. Continuously focus on meeting and exceeding guests’ expectations with exceptional food, beverage, and service as a primary goal.
Bosselman has many benefits to offer you that you will not find anywhere else like:
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Paid vacation
- 401K and matching contributions
- Health, dental and vision insurance
- Short and long term disability insurance
- Life insurance
- A clearly defined path for growth
- On-demand pay with PayActiv (access to earned but not yet paid wages)
- And much more!
Bosselman offers on-demand pay (access to earned but not yet paid wages) through:
Responsibilities:
- Hires, onboards, orients, trains, supervises, completes daily missed punches, and annual reviews approve payroll and motivate all Team Members.
- Effectively manages employee-relations issues, including utilization of corrective action measures when necessary.
- Manages salary/wage administration meeting for budgeted labor as required by anticipated business activity while ensuring that all positions are staffed as needed and effectively manages labor cost, including food, beverage, and labor objectives are met.
- Trains Team Members on clear expectations of dining room etiquette, team appearance, conduct and service.
- Exhibits proficiency with the POS system by completing cash transactions guest refunds and discounts, and comping data; understands, trains, develops, and coaches team pivot points while following all steps of service while serving the guests.
- Ensures guests feel welcome by providing quick and courteous service.
- Understands and follows all company policies and procedures.
- Achieves company objectives in sales, service, quality, facility appearance and sanitation, and cleanliness through constant training.
- Develops sales techniques to increase guest counts and check averages.
- Ensure the dining room is operating to company standard for excellence in the restaurant.
- Implements selling techniques of merchandise and retail items to the guests.
- Implements strategies to ensure 100% guest satisfaction.
- Maintains procedures for service team to understand cost and waste of products.
- Responds to all guest comments promptly and respectfully within the store and on the social platform within a 48-hour turnaround with the General Manager’s insight.
- Maintains an average of 4.5 SMG score with TripAdvisor, Google, Yelp, and Facebook.
- Assists in planning and preparation for all catering operations for inter-company special events and/or meetings.
- Ensures all equipment is kept clean and in good working condition by the following company preventative maintenance programs.
- Compiles special event and holiday recaps.
- Generates fun and excitement through personality and a positive attitude to help ensure many return visits from guests.
- Conducts daily directional meetings with service staff and store meetings quarterly.
- Monitors and implements housekeeping and sanitation standards, which includes cleaning of the entire dining area; responsible for maintaining appropriate cleaning schedules for the entire front of the house: windows, doors, floors, mats, walls, decor, ceiling, other equipment, and beverage storage areas.
- Preserves the integrity and value of bar by overseeing all front Team Members handling and preparation and through proper ordering, rotation, and defrosting procedures.
- Calculates bar cost percentages, bar cost extensions by conducting a weekly food inventory, and reports them to the General Manager and Executive Chef/District Manager of Restaurants.
- Ensures all paperwork is complete, accurate, and turned in on time.
- Be proficient in opening and closing a shift, including completing all paperwork.
- Organizes front of the house and bar area including incorporating promotions.
- Completes Front of House and Bar management duties.
- Ensures all daily side work is completed by staff and checked out by management before leaving the building.
- Generates fun and excitement through personality and a positive attitude to help ensure many return visits from guests.
- Provides friendly and competent customer service.
- Ensures the security of the restaurant and Team Members during operational hours.
- Orders and monitors bar inventory and conducts spot audit of inventories as necessary.
- Understands and complies with all federal and state regulations that pertain to health, safety, and labor requirements.
- Helps to develop, plan, and carry out marketing, advertising, and promotional activities including community involvement.
- Reports for work promptly when scheduled.
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Additional Job Duties:*
- Assisting in other duties, as assigned.
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Supervisory Responsibilities:*
- Directly supervise 15 or more employees.
Qualifications:Education and/or Experience (include certs or licenses needed):
- Three to four years of high-volume restaurant experience preferred.
- Post-secondary education in Hospitality preferred.
- Serv-Safe Certified.
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Minimum Qualifications:*
- Must be highly motivated, organized, and able to handle multiple priorities while meeting deadlines.
- Strong adherence to bar designated specs, recipes, and procedures.
- Must be highly motivated, organized, and able to handle multiple priorities while meeting deadlines.
- Must be able to operate under minimal supervision.
- Strong attention to detail.
- Must conduct self professionally and respectfully at all times.
- Must possess a positive, enthusiastic attitude.
- Must be flexible with the ability to adapt to change when required.
- Excellent interpersonal communication skills.
- Must be well-groomed and properly attired.
- Must work 50 hours per week.
- Must be able to work special events, holidays, and weekends.
- Must have reliable transportation and phone.
- Must be able to communicate effectively in English – IF APPLICABLE.
- Able and willing to deliver friendly, courteous, and prompt customer service.
- Able and willing to work corporately with other team members.
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Physical Requirements:* The physical demands described here are representative of those that must be met by the Hospitality Manager to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.
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The employee must occasionally lift and/or move up to 50 lbs. while performing the duties of this job, the employee is required to stand for long periods; frequently walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.
Location: 3335 W Wood River Rd, Grand Island, NE 68803
Job Type: Full-time
