Permanent Supportive Housing (PSH) Case Manager (Pierce County)
Job Description
Open Doors for Multicultural Families (ODMF) is a nonprofit-charitable organization dedicated to ensuring that diverse families of loved ones with developmental/intellectual disabilities and special health care needs have equal access to culturally appropriate information, resources, and services.
Vision
All culturally and linguistically diverse individuals with developmental/intellectual disabilities and their families thrive in an inclusive society of their design.
Mission
We engage and partner with culturally and linguistically diverse individuals with developmental and/or intellectual disabilities and their families. We use a cultural brokerage model to navigate services, provide specialized programming and advocate for systems change.
Values
Accountability, advocacy, all abilities, collaboration and partnership, cross-cultural communication, cultural reciprocity, diversity, equity, family, family-driven programs and services, family engagement, hospitality, inclusion, integrity, self-care, social justice, and teamwork.
Tagline
Disability-Community-Opportunity
SUMMARY:
ODMF is launching a new Permanent Supportive Housing (PSH) program in Pierce County and is seeking a dedicated Case Manager to support families experiencing chronic homelessness. This role provides trauma-informed, culturally responsive, and Housing First-oriented services to help families achieve long-term housing stability and improved well-being. Services are voluntary, flexible, and delivered in participants’ homes and community settings. The Case Manager will work closely with participants and community partners to reduce barriers, promote stability, and ensure access to critical resources.
LOCATION: Hybrid in Pierce County, WA (2-3 days in office, remainder remote)
RESPONSIBILITIES:
Provide Direct Services
- Deliver intensive, trauma-informed case management using Housing First, harm reduction, and culturally responsive approaches
- Co-create individualized service plans (ISPs) focused on housing and economic stability
- Support participants in achieving their goals through ongoing engagement and follow-up
Support Housing Stability
- Provide ongoing case management support to tenants already placed in Permanent Supportive Housing (PSH) units
- Build and maintain strong partnerships with community organizations to enhance access to resources and services
- Work collaboratively with property management companies to support tenant success and address housing-related needs
- Support housing retention by proactively addressing barriers and promoting stability among residents
- Provide crisis prevention and intervention planning to help maintain long-term housing stability
Promote Economic Stability
- Assist with benefits navigation and applications
- Coordinate financial assistance and resources for housing stability
Coordinate Care & Services
- Connect participants to health and behavioral health services
- Provide or link to independent living skills training
- Collaborate with family members, providers, and community partners
Engage Participants & Community
- Facilitate tenant engagement and community-building activities
- Provide transportation support (e.g., ORCA cards, mileage coordination for home visits)
- Build strong, trusting relationships with participants
Documentation & Reporting
- Maintain accurate and complete participant records
- Enter data timely and accurately into HMIS and other systems
- Ensure compliance with program and funder requirements
Additional Duties
- Actively integrate advocacy into all aspects of work by promoting equity, inclusion, and systems change in support of individuals with intellectual and/or developmental disabilities and their families. This includes ensuring that advocacy efforts are woven throughout program implementation, outreach activities, and team collaboration.
- Other duties as assigned by supervisor.
SKILLS & QUALIFICATIONS:
- Bachelor’s degree in social work, public administration, housing, or a related field (An equivalent combination of experience and education will be considered).
- Experience in housing services, case management, or equity-focused work preferred.
- Knowledge of housing programs, HUD regulations, and fair housing laws.
- Experience with HMIS data collection, reporting, and program monitoring.
- Familiarity with Pierce County housing systems and community resources is preferred.
- Strong communication and interpersonal skills.
- Demonstrated cultural competency and ability to build trust with diverse communities.
- Strong problem-solving skills and ability to navigate complex systems.
- Must be mission-driven, trustworthy, and diligent.
- Must be comfortable navigating technology and online platforms such as Microsoft Office, Salesforce, etc.
- Strong personal commitment to equity and progressive social, racial, and economic justice for people with disabilities.
- Strong verbal and written English communication skills; second language proficiency a plus
- Strong organizational and time management skills.
- Proven ability as an effective communicator and strong advocate for people with disabilities and their families.
- Track record of respect for others’ experiences, opinions, language, values, culture, and knowledge.
- Demonstrated commitment and ability to collaborate while working in a highly diverse environment.
- Ability to pass DSHS criminal background check upon job offer & Every 2 Years.
DESIRED QUALIFICATIONS
- Bilingual in any language preferred
- Knowledge of resources and information for people with disabilities
WORK ENVIRONMENT
- Based in Pierce County with a combination of 3 days in office, community-based, and remote work.
- Requires collaboration with clients, landlords, community partners, property management companies and government agencies.
- Includes in-person outreach, meetings, and cross-system coordination.
PHYSICAL REQUIREMENTS
- Ability to lift up to 40 lbs.
- Sitting for long periods of time
- Working in front of a computer or at a desk for long periods of time
- Standing and stooping
To Apply:
Applicants from diverse backgrounds and communities are encouraged to apply – especially parents and family members of persons with disabilities and persons with disabilities.
1. Applicants are invited to apply online *with a resume that details all related lived and professional experience.
2. Attach a cover letter that speaks to your interest in the position, joining ODMF and provide a brief overview of your experience working with People living with developmental/intellectual disabilities and/or neurodiversity.
3. Professional references, licenses, certifications and transcripts may be required if applicable.
Open Doors for Multicultural Families is an equal opportunity employer and makes employment decisions on the basis of merit. Our policy prohibits discrimination based on race, color, age, sex, marital status, sexual orientation, gender identity, genetic information, political ideology, creed, religion, ancestry, caste, national origin, citizenship or immigration status, honorably discharged veteran or military status, familial status, an individual's actual, potential, perceived, or alleged pregnancy outcomes, the presence of any physical, mental, or sensory disability, the use of a trained service animal by a person with a disability, results of an HIV or hepatitis C test, status as a victim of domestic violence, sexual assault, hate crime or stalking, or any other status or characteristic protected by federal, state or local laws. Open Door’s commitment to equal opportunity employment applies to all persons involved in the operations of ODMF and prohibits discrimination by any employee of ODMF including supervisors and co-workers.
ODMF will also make reasonable accommodations that are necessary to comply with the state and federal disability discrimination laws. This means ODMF will make reasonable accommodations for the known physical, sensory, or mental disability or known medical condition of an applicant or employee so long as no undue hardship is created for the company, consistent with its legal obligations to do so.
Applicants and employees are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek or occupy. They should contact Human Resources as soon as possible to request the opportunity to participate in a timely interactive process.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Type: FULL TIME
HOURLY: $26-$30 DOE
Benefits:
- Retirement-Simple IRA with 3% employer matching
- 11 paid holidays
- 2 Floating Holidays a year
- 1 Week off in December (last week) Paid
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Optional employee-paid supplementary insurance through AFLAC
Ability to commute/relocate:
Kent, WA 98032: Reliably commute or planning to relocate before starting work (Required)
Work Location: Hybrid Work, combining weekly in-office and remote work.
Note: This job description is intended to describe the general nature and level of work performed and is not to be construed as an exhaustive list of responsibilities, duties, and skills required. Duties may be reassigned, or other duties may be assigned. Furthermore, it does not establish a contract of employment and is subject to change at any time at the discretion of the employer.
Pay: $26.00 - $30.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Mileage reimbursement
- Paid time off
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in Tacoma, WA 98402
