Tax Compliance Agent I
FT / PT Status – Full-Time
Salary – $20.28 - $32.20 Hourly Wage
Remote Work / In-Office – Fully Remote
Recruiter – Shannon Hughes | [email protected] | 801.297.3853
Application Deadline – 7/19/2026*
- This recruitment may close at any time once a sufficient number of applications have been received. We encourage candidates to submit their application as soon as possible to ensure consideration.
Key Responsibilities
If you love public service and helping people, we have an opportunity for you. Join our team of talented and dedicated individuals to learn more about tax compliance and Utah tax laws. It's a fast paced, rewarding and great place to begin a career with the best state in the country.
The Utah State Tax Commission's Special Services Division is looking for a skilled, motivated and customer service-oriented individual to fill its Tax Compliance Agent position. This person will play an important role in our division's mission to answer taxpayer inquiries and support the funding of multiple state public service programs. You must be current with filing your state and federal taxes as well as pass an FBI level background check.
Principal Duties
The Tax Compliance Agent I will need to:
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Answer phones and provide information to customers as part of a contact center
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Research and respond to taxpayer inquiries
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Take payments
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Work in a fast paced and high call volume environment
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Provide tax information
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Explain and apply policies and procedures to taxpayers
Salary
Non-state employees are hired for this position only at entry level, $21.31 an hour. We are unable to negotiate hourly wage amounts.
Remote Optional
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This position is eligible for a remote work schedule after you have been fully trained.
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These positions may be eligible for remote work from anywhere in Utah (work must be performed in Utah).
in office work may be required. -
Effective July 1, 2025 you are required to work in-office two days a weeks and three days remote.
Internet Speed
If working at a location other than in a state office, this position requires the employee to provide internet service that is of sufficient speed to support all work-related applications, systems, and devices.
Preferences
Preference may be given:
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to candidates that live outside the Wasatch Front (Weber, Davis, Salt Lake, Tooele and Utah counties).
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to those with experience working in a call center environment; or,
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to those who speak Spanish.
Qualifications
Best Qualified Candidate
The best qualified candidate for this position is someone who:
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Can handle being on the phone for a majority of a workday.
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Has exceptional customer service skills.
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Has the ability to handle the occasional escalated call.
About the Role
Location –
210 North 1950 West
Salt Lake City, UT, 84134
United States
Background Check Required – You must successfully pass a criminal history check.
Drug Test Required – No
Schedule Code – B - Competitive Career Service
Why You Should Join Our Team
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:
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Job Stability: Enjoy the security and reliability of employment within a well-established organization.
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Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
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Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
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Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.
The Agency
For more information [INSERT TEXT]
EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.
