Tasting Room Manager- Sweet Heart Winery | Loveland, Colorado
Flagship Location – 5500 W. Highway 34
Sweet Heart Wine is one of Colorado’s most recognized and fastest-growing winery brands, known for elevated guest experiences, award-winning wines, and unforgettable hospitality.
Recognized as a Top 10 Winery in the United States, our flagship Loveland tasting room operates in a dynamic, high-volume environment featuring weddings, events, guided tastings, wine club experiences, premium food and beverage service, and thousands of guests throughout the year.
We are seeking a highly organized, hands-on Tasting Room Manager to help lead daily operations at our flagship location while coaching and developing a hospitality team focused on excellence.
This role is ideal for someone who thrives in fast-paced environments, leads confidently under pressure, communicates exceptionally well, and enjoys building strong teams while delivering premium guest experiences.
At Sweet Heart Wine, our mission is simple:
“Create experiences for people to connect.”
What You’ll Do - Leadership & Floor Operations
- Lead day-to-day tasting room operations at our flagship location
- Serve as Manager on Duty during scheduled shifts
- Run the floor during high-volume weekends and events
- Maintain awareness of guest flow, staffing levels, and operational efficiency
- Ensure exceptional guest experiences and premium hospitality standards
- Lead with urgency, professionalism, positivity, and accountability
Team Coaching & Staff Development
- Coach, mentor, and develop hospitality staff daily
- Teach team roles, responsibilities, and operational expectations
- Reinforce hospitality standards and operational discipline
- Correct and coach staff in real time when needed
- Support onboarding and ongoing employee development
- Help create a culture focused on teamwork, performance, and winning each day
Operational Oversight
- Coordinate scheduling and staffing needs with leadership teams
- Ensure food and beverage ordering is accurate, timely, and organized
- Assist with kitchen oversight and operational coordination
- Maintain clean, organized, and efficient systems
- Support inventory flow and operational readiness
- Help ensure company standards and procedures are consistently followed
Cross-Functional Collaboration
- Work closely with Weddings & Events leadership
- Coordinate with Wine Club and Guided Tastings teams
- Partner with leadership across departments to ensure alignment and communication
- Participate in operational planning and leadership meetings
What We’re Looking ForRequired Qualifications
- Previous management or supervisory experience in hospitality, restaurant, winery, beverage, or high-volume service environments
- Strong leadership and coaching ability
- Excellent communication and organizational skills
- Ability to remain calm and effective under pressure
- Strong attention to detail and operational follow-through
- Adaptability and problem-solving skills
- Demonstrated evidence of organization and accountability
- Ability to supervise, direct, and motivate teams in fast-paced environments
Technical Aptitude
Strong technical aptitude is highly valued in this role.
Preferred experience includes:
- Toast Point of Sale (POS) systems highly valued
- Google Workspace (Docs, Sheets, Gmail, Calendar, Drive)
- Microsoft Office Suite
- Scheduling and hospitality software systems
- AI-assisted workplace tools and modern operational technology
- Handheld POS devices, tablets, and reporting systems
Leadership Expectations
The ideal candidate:
- Leads from the floor
- Demonstrates grace under pressure
- Operates with urgency and organization
- Builds strong culture and accountability
- Understands premium hospitality standards
- Communicates clearly and professionally
- Embodies and reinforces company core values daily
Our Core Values – H.E.L.P.
Hospitality
Create welcoming, memorable experiences.
Efficiency
Operate with discipline, urgency, and organization.
Love
Invest TIME into people and relationships.
Product
Every team member contributes to sales and guest satisfaction.
Compensation & BenefitsCompensation
- $47,500 – $60,000 annually
- Performance-based growth opportunities
Benefits May Include
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Paid Time Off
- Employee Discounts
- Leadership Development Opportunities
Why Join Sweet Heart Wine?
- Join one of the fastest-growing winery brands in the region
- Help lead operations at a nationally recognized destination winery
- Be part of a high-performance hospitality culture
- Work alongside passionate leaders and an energized team
- Help create experiences people remember forever
If you are passionate about hospitality, leadership, coaching teams, and operating at a high level in a fast-moving environment, we would love to hear from you.
Pay: $47,500.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have experience with TOAST POS
Experience:
- Bar management: 2 years (Preferred)
License/Certification:
- TIPS, Serve Safe (Preferred)
Location:
- Loveland, CO 80537 (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Loveland, CO 80537 (Required)
Work Location: In person
