Position Summary
Musa Industries DBA The DUA Brand is a purpose-driven manufacturer and distributor committed to delivering exceptional products and service through operational excellence. This entry-level Administrative Customer Support role serves as the first point of contact for customers while supporting internal operations, order coordination, and administrative workflows.
This role is designed as a development path into an Operation Support Specialist position, where the employee will take on increased responsibility in order management, inventory coordination, reporting, and cross-functional operational support.
The ideal candidate is organized, customer-focused, detail-oriented, and eager to grow into broader operational responsibilities.
Essential Duties and Responsibilities Customer Support & Communication
- · Respond to customer inquiries via email, phone, and messaging platforms.
- · Provide order status updates, shipping information, and basic product support.
- · Assist with returns, replacements, and issue resolution.
- · Escalate complex customer concerns to appropriate departments.
- · Maintain a professional and service-oriented customer experience.
Order & Administrative Support
- · Enter, process, and track customer orders in company systems.
- · Maintain accurate records of orders, customer information, and transactions.
- · Support data entry and administrative tasks related to operations.
- · Verify order accuracy before fulfillment processing.
- · Assist with documentation and internal reporting tasks.
Operations Coordination Support
- · Communicate with warehouse and fulfillment teams regarding order flow.
- · Support inventory availability checks and order updates.
- · Assist with shipping coordination and tracking updates.
- · Help resolve operational bottlenecks by routing issues appropriately.
Systems & Data Entry
- · Maintain accuracy in ERP, order management, or CRM systems.
- · Update customer and order records in real time.
- · Assist with basic reporting and spreadsheet tracking.
- · Ensure data integrity across operational platforms.
Process Support & Improvement
- · Follow established SOPs for order handling and customer service.
- · Identify recurring issues and report trends to leadership.
- · Support continuous improvement initiatives.
- · Assist with special projects as assigned.
Qualifications
- · High school diploma or equivalent required.
- · 0–2 years of customer service, administrative, retail, or operations experience preferred.
- · Strong communication and interpersonal skills.
- · High attention to detail and accuracy in data entry.
- · Comfortable working in fast-paced, multi-tasking environment.
- · Basic proficiency in Microsoft Office or Google Workspace.
- · Experience with order systems, CRM, or ERP tools a plus
Pay: $24.00 - $32.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health savings account
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
