The Security Operations Center (SOC) Team Member supports 24/7 monitoring and response operations for Circle K stores across multiple divisions. This role is responsible for real-time alarm monitoring, incident response, dispatch coordination, and remote troubleshooting of security systems.
You will play a critical role in protecting store employees, assets, and operations by responding quickly and accurately to security events. This position operates in a fast-paced, high-volume environment and requires strong attention to detail, sound judgment, and the ability to remain calm under pressure while strictly following established procedures.
This role offers hands-on experience with enterprise-level alarm monitoring, video surveillance, and incident management systems, with opportunities for growth and advancement. Ability to work different shifts if needed and this position is a shift position.
ESSENTIAL JOB FUNCTIONS
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Monitor and respond to security alarms including robbery, burglary, panic, and system trouble signals
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Prioritize alarms based on severity (P1 vs. non-P1) and follow defined response procedures
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Dispatch law enforcement, fire departments, and service vendors as required
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Monitor live and recorded CCTV video using enterprise surveillance systems
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Perform remote troubleshooting for alarm panels, cameras, DVRs/NVRs, and access control systems
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Support store personnel via phone and email with security-related issues
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Document incidents accurately and maintain detailed records in security systems
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Monitor and manage access control systems, including user access and event review
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Maintain and update subscriber, site, and system records
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Follow Standard Operating Procedures (SOPs) and escalation protocols without deviation
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Communicate effectively with internal teams to ensure continuity of operations
REQUIREMENTS
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Experience in a SOC, alarm monitoring, or related field preferred (strong entry-level candidates will be trained)
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Experience with alarm platforms (Micro Key, SIMs, DICE or similar) preferred
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Familiarity with CCTV systems (3xLogic, Hikvision) and access control systems is a plus
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Strong troubleshooting and problem-solving skills
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Ability to manage multiple tasks in a high-volume environment
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Strong attention to detail and decision-making accuracy
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Ability to strictly follow procedures without deviation
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Excellent verbal and written communication skills
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Proficiency in Microsoft Office (Word, Excel, Outlook)
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Must be able to work assigned shifts in a 24/7 environment (nights, weekends, holidays)
WHAT SUCCESS LOOKS LIKE
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Responds to alarms quickly, accurately, and consistently
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Follows SOPs without shortcuts or deviations
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Maintains composure during critical or high-volume situations
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Communicates clearly and professionally with stores and first responders
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Produces accurate, detailed incident reports
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Contributes to a reliable, high-performing SOC team
PHYSICAL DEMANDS
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Ability to sit and monitor systems for extended periods
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Frequent use of computers, phones, and monitoring equipment
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Occasional lifting up to 40 lbs
ADDITIONAL NOTES
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Experience in multi-site retail or high-volume monitoring environments is a strong plus
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This is a fast-paced, high-responsibility role directly impacting store safety and operations
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Job duties may evolve based on operational needs
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