Company Overview
New Hope Inc is a dedicated 501 (C) (3) non-profit organization committed to ending domestic and sexual violence in our community. Our dual mission approach allows us to provide comprehensive services that address both issues simultaneously, ensuring that survivors receive the support they need in a safe and nurturing environment.
Summary
The shelter advocate staff provides a safe and supportive environment for the residents in the shelter program as needed in the weeknight timeframe. This position supports shelter mission goals and is an integral part of the continuation of services for survivors in the shelter program. The Advocate’s job performance will incorporate the practice and promotion of New Hope’s core values, which include respect, teamwork, empowerment and professionalism.
Responsibilities
- Provide groups for sexual assault, sexual abuse, and domestic violence victims and significant others affected by sexual assault issues. Provide primarily shelter-based services to two confidential shelters.
- Plan and coordinate special events and activities for shelter participants (adults and children) with the assistance of the Residential Services Team.
- Responds to basic living needs of residents.
- Participates in rotating on-call, holiday and back-up coverage.
- Participate in bi-weekly shelter meetings.
- Prepares rooms for incoming clients.
- Entering Hotline forms into DB and being proficient at submitting accurate data effectively.
- Coordinates and/or provides transportation for incoming or departing residents to and from the drop-off point.
- Assists residents and their children in their adjustment to shelter life.
- Answer 24-hour hotline. Provide crisis prevention/intervention and supportive listening to callers. Provide information and referrals as appropriate.
- Maintains communication with shelter-based staff via staff log and/or telephone/e-mail contact as appropriate.
- Maintain and organize shelter inventories.
- Other responsibilities as required or assigned by the Shelter Manager and/or Senior Management.
- Will attend in Shelter Staff Meeting
- Will attend in All –Agency meetings
- Assists with facilitation of residential house meetings
- Complies with the Agency’s confidentiality policy.
Requirements
- Experience in crisis intervention or case management is required.
- Strong communication skills and the ability to empathize with clients in distress.
- Knowledge of behavioral health principles is beneficial.
- Ability to work collaboratively within a team-oriented environment.
- First aid certification is a plus but not required.
- If you are passionate about making a difference in the lives of survivors of domestic and sexual violence, we invite you to apply for the Shelter Advocate position at New Hope Inc. Join us in our mission to create a safer community!
- Bilingual/Spanish speaking is preferred.
At New Hope, we embrace and celebrate the diversity of our team and are deeply committed to fostering an inclusive, respectful, and equitable work environment for all employees. We are proud to be an equal opportunity employer, providing fair and impartial employment opportunities to all individuals—regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity or expression, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by federal, state, or local law.
We are also committed to ensuring accessibility and will provide reasonable accommodations to qualified individuals living with disabilities.
New Hope's actively seeks to increase the representation of women, people of color, LGBTQIA+ individuals, veterans, and persons living with disabilities across all levels of the organization. Our employment practices and programs are designed to fully comply with all applicable federal, state, and local laws, directives, and regulations. This commitment extends to every aspect of the employee experience, including recruitment, compensation, benefits, training, professional development, tuition assistance, internal mobility, and participation in social or recreational activities.
Job Type: Full-time
Pay: $24.50 - $26.00 per hour
Benefits:
- 403(b)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
