Systems Engineer (Prime)

Intelliforce-IT Solutions Group
Annapolis Junction, MD

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Job Details

Full-time
$155,000 - $195,000 a year

Benefits

Profit sharing
Health insurance
401(k)
Paid time off

Qualifications

Containerization systems
Managing technical support teams
Customer communication
Elasticsearch
Linux support
Ansible
Managing teams in a customer support role
Standard Operating Procedures (SOPs) implementation
Technical documentation
Operational management
Operations coordination
IT system monitoring
Client inquiry handling
Metrics Reporting
Incident Escalation
Reporting and dashboarding tools
System maintenance
Managing engineering teams
Computer hardware
Redis
Hardware support
Systems engineering
Data analytics
Prometheus
Grafana
TS/SCI with Polygraph
Network monitoring tools
Nagios
Solr
Escalation handling

Full Job Description

Watch Desk Lead

Why You Want This Role

Step into a leadership role at the center of 24x7 mission operations. This team supports a Watch Desk responsible for monitoring and sustaining operational systems that serve the warfighter and other mission users across Government and Contractor-approved facilities worldwide. You will help keep critical systems healthy, responsive, and mission-ready in an environment where speed, ownership, and steady execution matter every day. You will help sustain and evolve a high-performance operational IT environment supporting CNO capabilities. This is not a ticket-only administrator role. You will work hands-on with advanced compute infrastructure, improve how engineers work day to day, and build the documentation and repeatable processes that keep mission systems moving.

What Makes This Opportunity Stand Out

This role gives you real ownership over systems, workflows, and user experience. You will support advanced compute platforms, help modernize infrastructure, partner directly with onsite administrators and engineering teams, and improve how support happens across the environment. The work is practical, visible, and tied to mission outcomes, with a mix of hardware sustainment, Linux administration, virtualization, documentation, and long-term modernization.

At Intelliforce, your work is seen and your contribution matters. Because we support prime programs, our teams stay close to meaningful mission work with real momentum. Because we are a small business, leadership is accessible, communication is direct, and strong technical ownership gets noticed. Add in long-term stability, strong benefits, and a people-first culture, and this becomes more than another system administration role. It is a chance to help shape modern mission infrastructure while making tomorrow’s work easier than today’s.

Schedule and Work Details

This role provides technical services for a 24x7 Watch Desk responsible for monitoring and sustaining operational systems that support the warfighter and other users in Government and Contractor-approved facilities worldwide. The team responds to system problems and customer inquiries in a timely manner while helping meet the continued demands of the global mission. This role includes Tier 1 Watch Desk support for operational systems as well as support for forthcoming new architecture alongside the government.

Watch Desk operates on a repeating two-week schedule:

6:00 a.m. to 6:00 p.m., Sunday through Tuesday and every other Wednesday, this is the open shift
6:00 a.m. to 6:00 p.m., Thursday through Saturday and every other Wednesday
6:00 p.m. to 6:00 a.m., Sunday through Tuesday and every other Saturday
6:00 p.m. to 6:00 a.m., Wednesday through Friday and every other Saturday
8:00 a.m. to 4:00 p.m., Monday through Friday, Watch Desk Lead

Here’s What Your Day-to-Day Might Include

Lead Watch Desk activities supporting operational systems in a 24x7 mission environment
Monitor system and application health and identify issues before they become mission-impacting
Troubleshoot OS, application, dataflow, and network issues and escalate as required
Read and interpret system graphs, dashboards, and metrics to assess system health and correct operations
Support mission analytics operations and use RTRG mission analytics in day-to-day monitoring and response
Oversee Tier 1 support activities for production systems supporting mission users worldwide
Generate concise and accurate status updates for customers, teammates, and leadership
Produce reports and metrics for customer submission using multiple data sources
Develop SOPs for Watch Desk personnel and customer use
Direct and provide meaningful guidance to a small team of Watch Desk shift personnel
Maintain schedules and support shift coordination as required
Partner with government personnel and contractor teammates to support new architecture entering operations
Help maintain clear procedures, strong coordination, and steady execution in a high-visibility mission support environment

Minimum Qualifications

Clearance: Top Secret Clearance with Polygraph, must be active. We do not have the ability to sponsor clearances
Citizenship: Must be a U.S. Citizen. We cannot sponsor visas
Experience: 14 years of experience as a Systems Engineer in programs and contracts of similar scope, type, and complexity is required
Education: Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university is required. Five additional years of SE experience may be substituted for a bachelor’s degree

Security+ Certification required, or willingness to attain within 6 months

Required Skills

Experience supporting operational systems in a mission, NOC, Watch Desk, or service desk environment
Experience leading or coordinating technical support efforts in a high-tempo operational setting
Strong systems troubleshooting skills across hardware and software
Strong Linux skills, including system monitoring and troubleshooting
Experience with Java or scripting languages such as Ruby, Python, or Bash
Experience developing SOPs and operational procedures
Familiarity with Rancher, Ansible, Elasticsearch, Redis, Solr, Docker, Kubernetes, and dataflow concepts
Experience with Nagios, Grafana, and Prometheus
Experience monitoring OS and applications and troubleshooting issues as needed
Experience troubleshooting dataflow and network issues and escalating when required
Ability to read a variety of system graphs and operational dashboards and correctly interpret system behavior
Strong written and verbal communication skills
Ability to dissect complex issues and generate concise, accurate status
Experience generating metrics and reports for customers using disparate data sources
Ability to lead a small team and provide meaningful guidance to teammates
Ability to maintain schedules and support continuous Watch Desk operations

Desired Skills

AWS knowledge or hands-on AWS experience
Experience supporting 24x7 operations or watch environments
Experience with Tier 1 support for mission-critical or operational systems
Experience helping transition new systems or architecture into operational support
Familiarity with systems engineering processes, requirements, and operational documentation
Strong troubleshooting, coordination, and incident management skills
Ability to stay organized and decisive in fast-moving operational environments

Compensation Range: $155,000.00 - $195,000.00
This salary range reflects our current market estimate for the role. Final compensation will depend on your experience, technical background, overall qualifications, and alignment with the position. We evaluate each candidate thoughtfully, so offers are shaped around the value you bring to the team

Why Intelliforce? Because you matter—your work, your growth, and your well-being.
At Intelliforce, we don’t just push the boundaries of technology—we partner with some of the most mission-driven teams in defense and beyond to solve challenges that truly matter. As a Systems Engineer here, you won’t just contribute to projects—you’ll help shape outcomes that make a real-world impact.
We also know that great work starts with a great environment. That’s why we invest in you:

Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just because.
Multiple medical plan options, including ones with zero deductible or premium for employees.
Generous 401(k) with immediate vesting—because your future matters now.
Exciting bonus opportunities, from profit sharing to quarterly awards and President’s Club recognition.
A culture of collaboration, connection, and fun, with regular team activities that go beyond the work.

Ready to grow with purpose?
At Intelliforce, your career will flourish in a place where innovation thrives and people come first. Join us—and let’s build something meaningful together. You can reach us at [email protected] or schedule a call with our Director of Recruitment, just visit this link to view their calendar: https://calendly.com/amwolfe-intelliforce-itsg/30min .

Equal Opportunity Matters
Intelliforce-IT Solutions Group, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship is required for most positions.
Need accommodations during the application process? We’re happy to help. Reach out to us at [email protected] with your specific request.

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Here’s What Your Day-to-Day Might Include

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