JOB SUMMARY
Mexpress LLC is seeking self-motivated individual who can work in a fast-paced environment and is able to multitask. This individual will be a frontline Operations Agent to address customer needs and inquiries. Provide support to internal and external customers needs with a proactive approach in a professional manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Order Processing and Manifest Execution.
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Notify customers and company stations of freight availability, capacity, status, cost and other important information.
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Will need to maintain knowledge of company services to assist with customer inquiries and book orders.
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Work and coordinate effectively with customer service team to ensure all shipment requirements are understood.
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Work and coordinate effectively with dispatch team and other parties, such as agents to ensure freight requirements are executed and on time.
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Work and coordinate effectively to assist warehouse team in handling various types of packaging materials and operating lift equipment to load and offload various types of trucks.
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Inspect freight for OSD, document with images and report to supervisor or manager.
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Obtain pieces, weights, dimensions internally or externally, and translating that information to transportation software.
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Ensure all backup paperwork/ documentation, reference numbers and requirements are attached appropriately.
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If any white glove service, ensure strong attention to detail to execute.
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Data entry.
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Read and interpret various forms of documentation, safety rules, tariffs, BOLs, MSDS, Inbond arrivals, etc.
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Adhere to company policies and procedures.
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Assist Management on daily KPI Reports when needed.
COMPETENCIES
- Relevant experience can include cartage, transportation, moving companies, customer service, logistics, linehaul, intermodal, warehouse, ground operations and air/ocean dispatching.
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Forklift Certification (Preferred)
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Be able to lift 50 lbs.
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Ability to stand, lift, squat for extended period of time- Requires good Physical Condition.
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Ability to follow verbal and written direction.
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MS Office program and transportation management software knowledge.
