Job Summary
Join our dynamic team as a Part-Time Hotel Night Auditor, where you will be the welcoming face and vigilant guardian of our property during overnight hours. This energetic role combines guest relations, administrative excellence, and operational oversight to ensure a seamless experience for our guests while maintaining the safety and security of the hotel. Your proactive approach and hospitality expertise will help uphold our reputation for exceptional service, even when most guests are resting. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for hospitality management, this is the perfect opportunity to shine!
Responsibilities
- Greet guests warmly upon arrival and during check-in/check-out processes, providing outstanding customer service through multi-line phone systems and front desk interactions.
- Manage overnight reservations using property management systems (PMS) such as OPERA or similar platforms, ensuring accuracy and efficiency.
- Conduct nightly audits of guest accounts, verifying charges, payments, and billing details to maintain financial accuracy.
- Monitor security cameras and conduct property inspections to ensure safety protocols are followed and respond promptly to any emergencies or incidents following hotel emergency procedures.
- Handle guest inquiries, resolve issues with customer service problem-solving skills, and communicate effectively with multilingual or bilingual guests to enhance guest relations.
- Maintain detailed logs of shift activities, incident reports, and audit documentation while ensuring compliance with hotel policies and procedures.
- Support the overall operations of the hotel during night hours by coordinating with housekeeping, maintenance, and security teams as needed.
Experience
- Previous experience in hospitality management or hotel operations is highly preferred, especially in front desk or night audit roles.
- Familiarity with property management systems (PMS), particularly OPERA or similar platforms used in hotel management.
- Strong customer service skills with a focus on guest relations, phone etiquette, and hospitality standards.
- Ability to communicate effectively in multiple languages or bilingual capacity is a plus to serve diverse clientele.
- Knowledge of hotel emergency procedures, security protocols, and resort experience enhances your ability to handle night-time responsibilities confidently.
- Experience working with multi-line phone systems and multi-tasking in a fast-paced environment is essential for success in this role.
Embark on a rewarding journey where your hospitality expertise makes a real difference! We value energetic team players committed to delivering exceptional guest experiences around the clock. Join us part-time and be part of a vibrant team dedicated to excellence in hospitality management!
Benefits:
- Employee discount
- Free parking
Work Location: In person
