Overview
The Children's Clerk assist patrons in borrowing and using library materials, services, and equipment: and assist customers with reader's advisory information as appropriate.
Responsibilities
All Public Library of Mount Vernon and Knox County employees are expected to provide exemplary customer service to customers by answering directional and reference questions, locating materials, processing hold requests, monitoring behavior of library users, and ensuring the library is neat and orderly. Clerical duties common to library environment includes: Checking in and out material, issuing library cards, collecting fines, answering phones, shelving returned materials, and enforcing library policy and procedures.
Requirements
· Must be eligible for lawful employment in the U.S. (Required).
· Must have a valid driver’s license and access to a reliable vehicle (Required).
· Must successfully pass a background check (Required).
· High school diploma or equivalent (Preferred).
· 1+ year of customer service experience (Preferred).
Must Enjoy working with youth and able to establish a good rapport with children of all ages. Must have flexibility in scheduling in regard to lunch breaks , length of workday, vacations, etc.
· Show enthusiasm and commitment to excellent customer service, genuine public service orientation and ability to work with all age groups and diverse populations of customers.
· Embrace innovation and experimentation with emerging technologies and related tools.
· Excellent verbal, written, and telephone skills.
· Keyboarding, filing, basic math, reading, and alphabetizing skills.
· Ability to recognize and respond to potential dangers to customers and staff.
· Ability to follow verbal and written instructions.
· Ability to operate library computer terminals and other equipment (copier, fax machine, etc.) and use Microsoft Office Suite.
· Ability to perform several tasks simultaneously and under pressure.
· Ability to work independently and with a team and maintain effective relationships with customers, staff, and the public.
· Ability to perform detail-oriented duties accurately.
· Ability to maintain confidentiality of information overseen.
· Ability to repeatedly lift up to 50 lbs. and repeatedly push 50-100+ lbs.
· Ability to perform other duties as necessarily assigned.
Example schedule:
Monday 12-8
Tuesday 9-3
Wednesday 2-8
Thursday OFF
Friday 9-5
Once a month Saturday schedule
Monday 2-8
Tuesday 9-1
Wednesday 2-8
Thursday OFF
Friday 1-5
Saturday 9-5
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Job Type: Part-time
Pay: From $14.47 per hour
Benefits:
Work Location: In person
