Job Summary
We are seeking a Bilingual Customer Service Representative with a valid Property & Casualty license to join Independent agency. This role is vital in providing exceptional client support and ensuring customer satisfaction through effective communication and problem-solving, answer phones, submit quotes and set up appointments for agent. The ideal candidate will be fluent in both English and Spanish, possess strong sales and communication skills.
Duties
- Handle inbound and outbound calls to assist clients with policy inquiries, claims, and service requests.
- Provide professional customer support by addressing client questions, resolving issues, and offering tailored insurance solutions.
- Conduct data entry accurately into company systems, maintaining detailed records of customer interactions.
- Promote insurance products and services to meet client needs, contributing to sales objectives.
- Maintain excellent phone etiquette and communication skills to ensure positive client experiences.
- Assist clients with billing inquiries, cash handling, and policy updates efficiently.
- Follow up with clients as needed to ensure satisfaction and foster long-term relationships.
- Collaborate with agent to improve service delivery and share best practices.
Skills
- Multilingual proficiency in English and Spanish language is required.
- Strong sales skills with the ability to identify client needs and promote appropriate products.
- Excellent customer support and client service skills, with a focus on building rapport.
- Proficient in data entry, Microsoft Office Suite, and general computer skills.
- Effective phone etiquette and outstanding communication skills are essential.
- Experience in outbound calling, or customer service roles preferred.
- Analytical skills for assessing client situations and providing suitable solutions.
- Ability to handle cash transactions accurately when necessary.
- Typing speed and accuracy for efficient data entry and documentation. This position is ideal for motivated individuals who thrive in a client-focused environment, possess strong bilingual communication capabilities, and are committed to delivering exceptional service while supporting the growth of our insurance services team.
Pay: $20.00 - $40.00 per hour
Expected hours: 20.0 – 25.0 per week
Benefits:
Experience:
- Insurance: 1 year (Preferred)
License/Certification:
Work Location: In person
