We are seeking a motivated and customer-oriented Automotive Service Advisor to serve as the primary point of contact between our customers and service technicians. This role is ideal for someone who thrives in a high-energy environment, enjoys helping people, and has a strong understanding of automotive services.
Key Responsibilities:
- Greet customers promptly and professionally, creating a positive first impression
- Listen to customer concerns and accurately document vehicle issues
- Recommend necessary maintenance and repair services based on vehicle needs
- Provide clear estimates, timelines, and explanations of services
- Communicate effectively with technicians to ensure accurate and timely repairs
- Keep customers informed throughout the service process
- Upsell additional services when appropriate, without being pushy
- Handle customer questions, concerns, and complaints with professionalism
- Maintain organized service records and documentation
Qualifications:
- Previous experience as a Service Advisor or in dealership environment preferred
- Strong communication and interpersonal skills
- Basic automotive knowledge required; advanced knowledge is a plus
- Ability to multitask in a fast-paced environment
- Sales experience and confidence in recommending services
- Proficiency with computer systems and service software
- Valid driver’s license
Job Type: Full-time
Pay: $75,000.00 - $95,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
Work Days:
- Monday to Friday
- Weekends as needed
Experience:
- automotive: 1 year (Required)
Work Location: In person
