A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing.
Essential responsibilities:
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Answer incoming calls using proper telephone etiquette.
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Check patients in and out.
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Schedule/confirm patient appointments.
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Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
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Collect all co-payments and past due balances on date of service.
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Present financial policies and arrangements accurately to patients.
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Facilitate effective patient flow using the proper callback system.
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Identify, reference and apply insurance coverage and billing.
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Perform basic computer functions.
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Act in a professional manner.
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Other duties as assigned
Required Skills & Experience
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Six months of similar job experience.
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Demonstrate ability to assume Patient Services Representative’s essential responsibilities.
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High School Diploma or equivalent.
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Demonstrate knowledge of effective scheduling.
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Comply with protocols and standards.
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Demonstrate and promote superior customer service skills.
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Ability to multi-task.
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Exercise basic knowledge of dental terminology.
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Support corporate vision and strategy.
