The Sales & Delivery Coordinator supports the sales, production, and delivery process by entering and maintaining sales orders, creating production work orders, preparing shipping paperwork, coordinating delivery schedules, and communicating with dealers, drivers, and internal teams. This position serves as a key point of contact to help ensure orders are processed accurately, production stays informed, deliveries are scheduled efficiently, and customers and dealers receive timely support.
The essential functions listed below are representative of the duties performed in this role. Other duties may be assigned as business needs require.
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Enter sales orders accurately and maintain current order information.
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Communicate with dealers regarding order approvals, changes, questions, delivery dates, and schedule updates.
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Create work orders for production and coordinate with assembly production to help keep orders moving through the process.
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Prepare trailer stacking sheets for scheduled deliveries.
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Create Bills of Lading and other required shipping paperwork.
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Schedule delivery drivers and coordinate delivery timing between drivers, dealers, and internal departments.
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Keep order status, delivery details, and related documentation up to date.
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Assist in resolving order, production, shipping, or delivery issues as they arise.
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Provide professional customer and dealer support related to orders, delivery timelines, and general order questions.
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Assist with office duties and other administrative tasks as needed.
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Take on additional responsibilities as the position develops and business needs evolve.
All employees are expected to:
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Support and demonstrate the company’s Mission, Vision, and Values.
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Maintain a positive and respectful work environment when interacting with customers, dealers, coworkers, and management.
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Apply Lean principles and contribute to continuous improvement efforts.
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Follow all safety regulations and maintain clean, orderly work areas.
Education and Experience
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High school diploma or GED required.
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2–5 years of related experience and/or training, or an equivalent combination of education and experience preferred.
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Prior experience in order entry, customer service, sales coordination, shipping, dispatch, logistics, or administrative support preferred.
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Experience working in a manufacturing, production, transportation, or dealership environment is a plus.
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Computer proficiency required, including Microsoft Office applications; experience with ERP (Epicor preferred), order management, or shipping systems preferred.
Language Skills
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Ability to read, write, and interpret instructions, correspondence, order documentation, and shipping paperwork.
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Ability to communicate effectively in one-on-one and small group settings with dealers, customers, drivers, coworkers, and management.
Reasoning Ability
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Ability to apply common-sense understanding to carry out written and verbal instructions.
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Ability to solve practical problems and help resolve order, production, shipping, or delivery issues in standardized situations.
Other Requirements
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Strong attention to detail and accuracy in order entry, scheduling, and documentation.
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Ability to work collaboratively in a team-oriented environment.
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Strong organizational and time management skills with the ability to manage multiple priorities and deadlines.
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Willingness to learn and apply continuous improvement tools and processes.
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Demonstrated commitment to safe work practices and departmental safety goals.
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Ability to work a flexible schedule, including overtime as needed.
The physical demands described below are representative of those required to successfully perform the essential job functions.
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Regularly required to sit, stand, and walk.
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Frequent use of hands and arms for handling documents, typing, reaching, and operating standard office equipment.
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Occasional walking through production, assembly, or shipping areas.
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Ability to lift and/or move standard office materials as needed.
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Vision requirements include close vision, distance vision, and the ability to view computer screens and written documentation.
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Primarily works in an office environment with regular communication by phone, email, and in person.
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May occasionally enter production, assembly, or shipping areas and must follow all applicable safety requirements.
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Production environment noise level may vary; office environment noise level is typically quiet.
The company is an Equal Opportunity Employer and does not discriminate on the basis of any protected status as defined by applicable federal, state, or local law.
