Join our Hertz Car Rental team! The Customer Sales Agent- HLE is responsible for greeting customers, processing rentals and selling optional services, answering telephone calls, responding to customer questions and complaints, disclosing rates, terms and conditions of rental, and obtaining customer signatures.
Responsibilities to include but not limited to:
- Handle rental car transactions to accommodate our customers
- Use effective sales techniques to encourage customers to utilize service options
- Receive telephone calls and handle or pass along customer-related issues
- Complete, review and submit various reports to supervisor
- Maintain and update rental agreement files
- Enter and maintain information in location logs
- Complete car exchange requests in computer system
- Communicate with shuttle drivers
- Perform related responsibilities as assigned or required
Starting hourly rate is $16.75/hr. Upon completion of 6 months, hourly rate is $17.50/hr. Upon completion of 1 year, hourly rate is $18.25/hr.
Benefits are offered to full time employees, which include:
- Paid Time Off-16 hours at 3 months, 64 hours at 6 months, 120 hours at 1 year
- Comphrehensive Medical, Dental, & Vision Insurance
- Critical Illness and Accident Insurance
- Company-Paid Life and AD&D Insurance
- 401(k) with up to 4% company match
- Holiday Pay
- Training and Development
Required Skills:
- Excellent customer service skills
- Interpersonal and communication skills with customers and coworkers
- Ability to manage unusual situations while maintaining good customer relations.
- Typing skills and the ability to use Word and Excel
- Professional and enthusiastic attitude
Job Types: Full-time, Part-time
Pay: $16.75 - $18.25 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
- Sales: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
