Client Experience Manager – Atascocita, TX
We are looking for a high-energy, relationship-driven individual who thrives in a fast-paced environment and is passionate about helping athletes, parents, and adult members feel connected, supported, and successful throughout their journey at D1 Training Atascocita.
This is an opportunity to play a major role in creating an elite member experience while helping build one of the strongest training communities in the Lake Houston area.
If you are passionate about customer experience, community, accountability, organization, and relationship-building, and you enjoy creating positive experiences for others, we want to hear from you!
Key Responsibilities
Member Experience & Retention
- Oversee the 30/60/90-day member journey for all new members
- Welcome and onboard new athletes, parents, and adult members
- Track attendance and identify at-risk members
- Conduct accountability check-ins and follow-up communication
- Coordinate weigh-ins, InBody scans, and milestone check-ins
- Celebrate birthdays, PRs, milestones, and member achievements
- Build strong relationships with athletes, parents, and adult members
- Help execute cancellation save and retention follow-up conversations
Community & Culture
- Help create a positive, high-energy atmosphere inside the facility
- Support member engagement and community-building initiatives
- Assist with referral initiatives and review requests
- Help ensure every member feels connected and supported
- Bring positive energy and professionalism to the facility daily
Operations & Organization
- Maintain organization of member communication and CRM systems
- Help maintain onboarding consistency and accountability systems
- Assist leadership with operational follow-through and communication
- Ensure no member falls through the cracks throughout their journey
Qualifications
- Strong communication and interpersonal skills
- Friendly, outgoing, and energetic personality
- Highly organized with strong attention to detail
- Strong customer service and relationship-building skills
- Ability to connect naturally with athletes, parents, and adult members
- Positive attitude with a team-first mentality
- Ability to multitask in a fast-paced environment
- Comfortable with phone calls, texting, and member communication
- Fitness or gym experience is a plus, but not required
- Experience in hospitality, customer service, community engagement, or fitness preferred
Why This Role Is Different
- Be part of a high-performance training environment focused on youth athlete and adult development
- Play a major role in building community, culture, and member accountability
- Help shape the experience and journey of every member who walks through the doors
- Work alongside a passionate and growth-oriented team
- Make an impact beyond the gym through relationships and community involvement
Job Type: Part-Time
Pay: $22–$25 per hour
Benefits:
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Bonus opportunities based on performance
- Gym Membership
Experience:
- Customer service, hospitality, fitness, or community engagement experience preferred
D1 Training is an emerging fitness franchise, that is growing rapidly. D1 Training has over 80 facilities open and 180+ in development. At D1 Training, we inspire and motivate athletes to reach their goals. At D1, we believe in training the entire body as a unit to produce optimal human performance. No gimmicks, no fads; we utilize trusted and proven training techniques used to build the world’s best athletes and deliver the, in age-appropriate programs led by our expert coaches. Nothing at D1 is random. Every workout, every day follows a strategic 8-week training cycle that is meticulously planned and backed by sports science. What began as training solely for the aspiring youth athlete, matured into fitness training for adults as well. With all who participate in the D1 training process moving aggressively towards their goals.
