Requirements for a Dispatcher
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Minimum of two (2) years of general work experience, including driving experience and customer service experience.
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Must be a minimum of 18 years of age.
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Must have been a licensed driver for at least two (2) years.
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Ability to work under time constraints and deadlines
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Problem-solving, conflict resolutions and analytical abilities
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Good computer skills
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A Valid Driver's License
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No criminal convictions or DWI, DUI, assault, or possession
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Must be able to multi-task
Responsibilities of a Dispatcher
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Collaborates with routing specialists and schedulers to optimize routes
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Dispatch drivers using information provided by the clients through the reservation department and the online reservation application
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Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out
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Discuss with the client availability to review online reservations
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Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
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Initiate all outbound calls to the city connect and access
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Troubleshoot and resolve potential pick-up problems before they result in service issues
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Ensure service on missed pick-ups by coordinating driver movement in the field
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Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
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Other duties assigned by the operation staff
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Prefer Ecolane and/or ParaTransit Experience
Education Requirement
High school diploma or GED
Benefits of a Dispatcher
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Vacation
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Sick time
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Life & Accident Insurance
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Medical, Dental, and Vision Insurance
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Wellness Program
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Retirement savings plan (401 K)
Pay Rate: $ 19.50/HR
Hours: Flexibility required
Soldiers; if you are Army Reserve, Army National Guard or transitioning from Active Duty be sure to register today with the Army Pays Program at www.armypays.com">WWW.ARMYPAYS.COM
We are an Equal Opportunity Employer and Welcome Diversity to our Teams.
