As Hotel Maintenance, you will play a crucial role in maintaining the integrity and functionality of our hotels. You will oversee all maintenance and repair activities across the property, ensuring that every piece of equipment, fixture, system, and structure meets the highest standards of quality. This role demands proactive leadership, with a focus on maintaining the property’s grounds, public areas, and guest rooms, to provide a safe, pristine, and welcoming environment for both guests and staff.
In this key position, you will also be responsible for collaborating with other departments to ensure every guest has a positive experience. Your keen attention to detail and extensive experience in commercial property maintenance, construction, repair, and IT will be essential in leading the team and managing the property effectively.
This role requires hands-on involvement, including manual labor, and offers an opportunity for a skilled professional with trade certification (preferred) to make a significant impact. Strong customer service and communication skills are essential, as you will frequently interact with both guests and team members to ensure a seamless and positive experience for all.
Responsibilities:
- Meet IHG brand standards
- Perform room Preventive Maintenance tasks on schedule
- Document all maintenance activities
- Coordinate with other departments
- Meet guest needs, and provide true hospitality
- Maintain interior and exterior facilities including but not limited to repair of: paint, drywall, HVAC, plumbing, carpentry, masonry, electrical, mechanical, flooring, pool/spa, commercial refrigerator/freezers, commerical ovens, and groundskeeping. Hang and install fixtures, filters, and other furniture or equipment. Clean and service PTAC units systematically, on schedule. Maintain pool, grounds, parking lot, carport, and exterior façade according to quality standards.
- Ensure quality is in “like new” condition and not “repaired” condition
- Remain up to date on all relevant building codes, safety regulations and standards
- Advance knowledge and ability to troubleshoot Hotel systems including IT rooms, Server equipment, PMS, POS, PBX, GPNS/Wi-fi, Office Workstations, Printers, etc.
- Ensure the hotel complies with local, state and federal regulations
- Complete all brand required training and certifications
- Perform consistent property walks
- Perform systematic top-to-bottom maintenance/functionality room inspections, including the monitor and prevention of corrosion
- Identify, report and anticipate problems, repairs, and replacement needs to General Manager
- Responsible for maintaining key control policies, practices and safety procedures at all times
- Ensure guests experience AUTHENTIC HOSPITALITY
- Greet and assist guests as needed; ensure a high level of customer service and satisfaction
- Fulfill all maintenance requests swiftly to efficiently resolve guest complaints and ensure guest satisfaction
- Work closely with management to plan and execute special projects
- Recommend and follow timelines
- Train new hires
- Cross train across departments to ensure staff are equipped to handle or assist in routine maintenance issues or emergencies
- Support other departments
- Participate in departmental meetings, including housekeeping meetings
- Upskill, teach and mentor fellow employees
- Create and generate ideas to solve problems
- Maintain neat and accurate records
- Preserve and maximize resources; reduce waste
- Manage department receiving
- Manage inventory counts. Maintain, replenish, stock, and organize inventory
- Provide General Manager with lists of items needed to order
- Document accomplishments and incidents using detailed logs
- Provide excellent communication to ensure all aspects of the job are seamlessly executed.
- Maintain and repair or overhaul tools, equipment and machinery; inspect products
- Maintain safe, neat, tidy, organized and efficient workspaces at all times
- Create perimeters and signage around work areas to enhance guest safety and experience
- Use personal protective equipment
- Follow procedures for the safe use and storage of chemicals
- Understand and practice basic sanitization and disease prevention protocols
- Supervise outside and contract labor
- Assist with bids and vendor/outside contractor communication
- Maintain progress report and project status records
- Availability to address emergencies outside scheduled hours
- Assist in storm preparation and recover efforts
- Perform other duties assigned by management and ownership as directed
PHYSICAL REQURIEMENTS: Manual labor and heavy lifting required. Must have the ability to work flexible schedule including nights, weekends, holidays and extended hours.
LANGUAGE: Good command of the English language, both written and verbal, to work with guests, employees, vendors and executives, and to perform essential duties. Bi-lingual preferred.
ENVIRONMENT: The noise level is usually moderate to noisy, with occasional loud noises in keeping with the hospitality and maintenance industry. The work is both indoor and outdoor.
OTHER: Successful candidates must pass a comprehensive background screening. We are an equal opportunity employer.
APPLY TODAY:
If you enjoy delivering exceptional service and take pride in maintaining high standards, apply today to make a lasting impact on every guest’s experience. Join us in ensuring our property remains a beacon of excellence!
Benefits:
- Employee discount
- Health insurance
Work Location: In person
Benefits:
Work Location: In person
