Front Desk Administrator / Resident Services Coordinator
Luxury 55+ Multi-Family Community
East Moriches, NY
Are you a friendly, organized, and customer-focused professional who enjoys helping others? We are seeking a Front Desk Administrator / Resident Services Coordinator to join our luxury 55+ apartment community. This is an exciting opportunity to become the first point of contact for our residents while providing exceptional service in a hospitality-inspired environment.
If you thrive in a fast-paced office, enjoy interacting with people, and take pride in delivering outstanding customer service, we'd love to hear from you!
Responsibilities
As our Front Desk Administrator, you will play a key role in ensuring residents receive prompt, professional, and courteous assistance. Responsibilities include:
- Welcome residents, guests, vendors, and prospective residents with a warm and professional demeanor.
- Assist residents with setting up and navigating their online resident portal accounts.
- Manage visitor access through the community gate entry system.
- Issue, activate, and manage vehicle access stickers and resident parking records.
- Provide general information regarding community policies, procedures, and amenities.
- Answer and route incoming phone calls professionally.
- Monitor and respond to emails in a timely manner.
- Scan, file, organize, and maintain electronic and physical documents.
- Assist with resident communications.
- Support the property management team with administrative projects and daily office operations.
- Maintain accurate resident records and documentation.
- Assist with event preparation, resident communications, and other office duties as assigned.Qualifications
- Excellent customer service and interpersonal skills.
- Professional appearance and positive attitude.
- Strong verbal and written communication skills.
- Ability to multitask and remain organized in a busy office environment.
- Proficiency with Microsoft Office (Word, Outlook, Excel).
- Comfortable learning property management software and resident management systems.
- Strong attention to detail and problem-solving abilities.
- Minimum of 2 years of experience in an administrative, receptionist, front desk, resident services, customer service, hospitality, or property management role.
- High school diploma or equivalent required.
What We're Looking For
The ideal candidate is:
- Friendly, approachable, and compassionate.
- Highly organized and dependable.
- Comfortable working with older adults in a luxury community setting.
- A team player who enjoys creating exceptional resident experiences.
- Professional, proactive, and able to handle confidential information with discretion.
Why Join Our Team?
We are transforming our luxury 55+ community into a hospitality-inspired lifestyle experience where exceptional resident service is our highest priority. Our team is committed to creating a welcoming environment where residents feel valued every day.
If you're passionate about customer service and enjoy making a positive impact, we'd love to meet you!
Apply today and become part of a team dedicated to delivering a five-star living experience.
Pay: $20.00 - $23.00 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: In person
