Description:
The Business Development Consultant (BDC) contacts all leads from multiple sources to set service appointments and follows up with customers to ensure an excellent customer experience. This role plays a large role in ensuring a smooth and excellent customer service experience with our service department.
What you'll do:
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Manage a high volume of customer inquiries by phone, email, text and chat.
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Respond to Internet Lead Service Requests.
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Ensure quality customer service through professionalism and timely responses.
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Serve as liaison between customers and the service department.
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Assist in generating daily reports and logs as requested by management
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Assist in generating daily reports and logs as requested by management.t and accurate..
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Maintain a current knowledge of coupons, direct mail pieces and all service advertising sent out by the manufacturer.
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Follow up with "No Show" Customers.
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Confirm daily appointments.
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Follow up with all service customers to ensure they are happy with their service experience.
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Meet daily guidelines given in regards to set appointments, shows, and outbound calls.
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Contact customer based on current marketing incentives and recommended services for vehicles.
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All other duties as assigned.
Hennessy is proud to serve our community with a set of core values which guide our daily decisions and actions. They are:
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Accountability – We take ownership of our words, actions, results, and commitments.
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Teamwork – We are better when we work together.
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Kindness – We show compassion and care for others.
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Grit – We have the heart and determination to see it through.
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Integrity – We are trustworthy, honest, and do what’s right.
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Curiosity – We ask questions to seek understanding.
Requirements:
What we expect:
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Maintain a valid Georgia driver's license with an acceptable driving record
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Submit to a background and drug screen
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Ability to build rapport with clients with a friendly but professional demeanor
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Excellent phone, organization, written and oral skills
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Proficient with Microsoft Word, Excel and outlook
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Motivated and a positive attitude
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Call Center Experience preferred
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Dealership Experience preferred
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.
