Job Overview
We are seeking an energetic and detail-oriented Lead Cashier to join our vibrant Japanese restaurant team. As the Lead Cashier, you will be the welcoming face for our guests, ensuring smooth and efficient payment processes while delivering exceptional guest services. Your leadership will help maintain a positive dining atmosphere, manage reservation and table systems, and uphold the highest standards of hospitality. This role offers an exciting opportunity to combine customer service expertise with operational oversight in a lively, fast-paced environment.
Responsibilities
- Oversee daily cashier operations, including processing payments via POS systems such as Aloha POS or Micros POS, ensuring accuracy and efficiency.
- Manage restaurant reservation systems and coordinate seating arrangements to optimize guest flow and satisfaction.
- Provide outstanding guest services by greeting customers, answering questions, and resolving concerns with professionalism and enthusiasm.
- Supervise cashier team members, offering guidance on phone etiquette, communication skills, and customer interaction techniques.
- Maintain organized records of transactions, reservations, and guest interactions while adhering to food safety and hospitality standards.
- Assist with restaurant table management systems to ensure smooth seating and service flow during busy hours.
- Support the host/hostess team by managing guest relations, handling phone communication effectively, and ensuring a welcoming environment for all visitors.
Requirements
- Proven experience in food service, restaurant operations, or guest services; prior host/hostess experience is highly desirable.
- Strong knowledge of restaurant reservation management and table management systems.
- Familiarity with POS systems such as Aloha POS or Micros POS; experience with hotel or hospitality environments is a plus.
- Excellent communication skills coupled with professional phone etiquette and customer service abilities.
- Basic math skills for handling cash transactions accurately and efficiently.
- Demonstrated organizational skills to manage multiple tasks simultaneously in a fast-paced setting.
- Commitment to food safety standards and maintaining a clean, welcoming environment for guests.
Join us to be part of a dynamic team that values hospitality excellence! We are dedicated to creating memorable dining experiences through exceptional service, teamwork, and enthusiasm. This paid position offers an engaging work environment where your leadership can shine while helping guests enjoy authentic Japanese cuisine at its best!
Pay: $18.00 - $26.00 per hour
Benefits:
Application Question(s):
- If we need to call you, what number should we use?
- Name three specific Japanese dishes you already know. Do NOT write "sushi" or "ramen." If you cannot name three specific Japanese dishes, your application will be rejected
Do not write "Sushi" or "Ramen"
- This job requires you to work Monday–Saturday, 11:30 a.m. to 8:00 p.m. Please list the exact days and hours you are unavailable to work. If you are available during all of those hours, write "None."
Example: Tuesday 2:00 p.m.–5:00 p.m., Friday 11:30 a.m.–3:00 p.m.
- We will call you tomorrow at 8:00 a.m. if you're not answer, your application will be closed. In your own words, what time will we call you tomorrow?
Work Location: In person
