Jewelry Sales Associate
Garwood's Jewelers is seeking a professional, energetic and motivated sales associate with jewelry, customer service, or luxury sales experience. We are a multi-generational, family-owned jewelry store in the heart of Old Town Fort Collins. For the last 82years, we have been the local jeweler trusted for all of life's special occasions. As a family business, our employees become part of the family. We are looking for the right fit to join our small, but effective team.
Our team services diverse clientele, assisting with everything from silver charms to engagement rings and anniversary gifts. Additionally, we do a large volume of in-house repair and custom design. Our on-site bench jewelers allow us to meet the needs of just about anyone who walks in the door be it a simple chain repair or piecing back together a family heirloom. As part of the Fort Collins community since 1944, building relationships with our clients is extremely important. We take pride in going the extra mile. Our sales associates must be willing to learn the trade and be able to effectively communicate with customers.
Key duties and responsibilities include (but are not limited to):
- Assist customers in selecting jewelry and encourage interest in merchandise while assessing customer's needs
- Provide applicable knowledge and offer suggestions to meet customer's needs
- Take in repairs and process transactions with proper language
- Assist in opening and closing the store, inventory management and merchandising
- Develop and maintain customers through follow up and communication
- Some administrative duties such as filing and maintaining records
The ideal candidate will possess the following skills and traits:
- Respectful, honest, trustworthy, confident and dependable. We are a small team, working closely together. Being able to trust each other to demonstrate these qualities with the rest of the team, as well as our clients, is of the utmost importance.
- Outgoing, friendly personality to welcome clients and quickly put them at ease. Our customers expect a level of hospitality when walking into a family run store.
- Active listening skills to rapidly adapt to client's needs and personality.
- Ability to multitask. There will always be multiple projects going on at any one time. Sales Associate must be able to balance assisting customers up front while also maintaining focus on any long-term custom projects they are responsible for.
- Attention to detail. In this business, details are extremely vital to the outcome of a project. Every item in store and taken in for repairs are documented in detail including colors, shapes, brands, cuts, styles, etc. There is a training period to learn what to look for, after some time it is up to the sales associate to act independently.
- Outstanding customer service. Jewelry is a luxury industry and it's important to let the client know that we appreciate their trust and their business by consistently delivering a great experience no matter how big or small the sale.
- Basic computer skills. We use email, text messaging, social media platforms, etc. frequently to communicate with our clients.
- Strong organizational skills. We have lots of projects, paperwork, displays, tools, etc. to keep track of, so contributing to the smooth operation of the store is vital.
- Great phone etiquette. We field many phone calls each day and must convey our commitment to outstanding service immediately.
- Willingness to study and learn product knowledge and store procedures. Often times we are teaching the customer when going into a big repair or starting a custom project, and need to be confident with the information being relayed.
- Critical thinking and problem solving skills. We have to quickly assess items for repair and/or custom design, and can encounter various obstacles. Being able to shift gears quickly and come up with creative solutions is vital.
- Self-motivated. There are always things to be done, but we don't micromanage. We expect that you take initiative and find what projects need to be worked on. We all work as a team to make sure things get done to keep the shop flowing every day.
Desired attributes:
- Jewelry knowledge (including previous coursework)
- Jewelry sales experience
- High level customer service experience
- Interest in fashion, design, and jewelry
- Passion for working with people
- Creative mind
- Willingness to learn
Educational Requirements:
- High School Diploma or equivalent
Full Time (35-40 hours per week)
Our working hours are very consistent. We typically have an assigned day off during the week. Working hours are as follows:
Monday-Friday 9:00-5:45
Saturday 9:00-4:45
Closed Sundays
Must be available to work around holidays, which is our busiest time. Everyone wants to do some last minute shopping before seeing family! We are closed Thanksgiving Day, Christmas Day, Memorial Day, Labor Day, and Independence Day. These are paid holidays.
Compensation:
- Competitive based on experience. (Non-commission)
- Paid Vacation and Holidays
- Health Insurance
- Holiday Bonus
Sound like a good fit? Please respond with resume (*_including a _**cover letter* telling us why you think you would make a great addition to our team) or drop off in person at 131 S. College Avenue Fort Collins, CO. Thanks for your interest! We look forward to hearing from you.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- Health insurance
- Paid time off
Shift:
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
