While our technicians are out in the field delivering top-tier service with the latest technology and equipment, our Customer Service Representatives are the trusted voices behind the scenes—keeping everything running smoothly and ensuring every customer has a great experience from the very first call.
Are you a dependable, friendly professional who loves helping people and thrives in a fast-paced work environment? Do you enjoy solving problems, juggling priorities, and making sure no detail slips through the cracks?
Join our team as a Customer Service Representative and become a key part of a fun, supportive office that values your communication skills and commitment to excellence. You'll play a central role in helping customers get the service they need—while keeping our technicians organized and on time.
Key Responsibilities:
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Answer inbound calls and assist customers with scheduling HVAC or plumbing service appointments
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Provide exceptional customer service by listening, problem-solving, and offering solutions
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Dispatch technicians based on availability, skillset, and priority of service requests
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Coordinate with the service team to adjust schedules in real-time
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Maintain accurate records of customer interactions and job updates in our scheduling software
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Follow up with customers to confirm appointments and ensure satisfaction
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Support general office duties as needed
Requirements:
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1+ year of phone-based customer service experience (call center or similar environment preferred)
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Dispatching experience strongly preferred
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Excellent communication and organizational skills
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Ability to multi-task in a fast-paced environment
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Strong attention to detail and time management
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Friendly, professional demeanor and a team-player attitude
Benefits:
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Paid time off
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Health insurance
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Dental insurance
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Vision insurance
