Job description:
Job Title: Customer Service Representative
Reports to: Sales Manager
Works closely with: Warehouse, Finance, Marketing, and IT
Schedule: Full-Time | Monday–Friday, 8:00 AM – 5:00 PM
Location: On-site
Compensation: $18.00-$22.00 Per Hour
About the Company
We are a leading online distributor of performance off-road vehicle parts and accessories. Our team is passionate about innovation, quality craftsmanship, and helping customers build highly capable vehicles. Operating out of a modern facility on the Central Coast of California, we combine industry expertise with exceptional customer service to deliver a top-tier experience to our customers.
Position Overview
The Customer Service Representative plays a key role in delivering exceptional customer support and maintaining high satisfaction levels. This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Candidates with automotive or off-road knowledge are preferred but not required.
Key Responsibilities
- Provide outstanding customer service and maintain high satisfaction levels
- Answer incoming phone calls during business hours
- Respond promptly and professionally to emails and voicemails
- Update and manage customer information using basic computer systems and spreadsheets
- Communicate effectively with customers and internal teams
- Notify customers of order updates, backorders, and product availability
- Assist in minimizing order cancellations through proactive communication
- Update website content and product information as needed
- Coordinate with warehouse staff to ensure timely order fulfillment and returns processing
- Support marketing initiatives and promotional campaigns
- Participate in video-based product demonstrations when needed
- Work with IT to identify and report website issues or discrepancies
- Follow written and verbal instructions accurately
- Maintain a collaborative team-oriented approach
- Lift and move items up to 70 lbs as needed
- Alternate between sitting, standing, and walking throughout the shift
Preferred Qualifications
- 2+ years of customer service experience (e-commerce preferred)
- Strong communication and interpersonal skills
- Basic computer proficiency, including spreadsheets
- Ability to follow instructions and work independently or as part of a team
- High school diploma or equivalent
- Mechanical aptitude or general knowledge of automotive/off-road products preferred
- Experience with ERP systems (e.g., NetSuite) is a plus
- E-commerce experience is a plus
- Interest in off-roading or the automotive industry is a plus
Additional Information
This description outlines the general nature and level of work performed. Duties may be modified at any time based on business needs.
Equal Opportunity Employer
We are an Equal Opportunity Employer and are committed to fostering an inclusive workplace. All employment decisions are made without regard to protected characteristics in accordance with applicable laws.
Employment Terms
Employment is at-will and may be terminated at any time, with or without cause or notice, in accordance with applicable laws.
Eligibility & Compliance
Applicants must be authorized to work in the United States. Employment eligibility verification will be required upon hire. Offers may be contingent upon background screening.
Benefits
- Health, dental, and vision insurance
- Paid time off
- Retirement plan
- Employee assistance program
- Employee discount
- Life insurance
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Pay: $18.00 - $22.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
