Job description:
Neil Huffman is hiring a VIP/Equity Manager for our sales and service Inventory Growth!
Schedule Monday-Friday 8-5
VIP Manager/Equity Manager (Service-to-Sales Specialist)
Turn Service Traffic Into Sales & Inventory Growth
We're not hiring a traditional salesperson.
We're building a data-driven profit center inside our service drive, and we need a dedicated Equity Manager to own it.
This role is for someone who understands that the biggest opportunity in a dealership isn't more leads-it's better utilization of the customers already walking through the door every day.
What This Role Actually Is
This is not:
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Standing on the lot waiting for ups
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Cold calling internet leads all day
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"Selling" service customers
This is:
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Identifying real equity opportunities using data
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Creating a premium, low-pressure ownership experience
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Driving incremental sales and inventory acquisition without increasing ad spend
You're not pushing deals-you're presenting options.
What You'll Own
You will have full responsibility for executing our Service-to-Sales process:
Daily Execution
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Run equity mining reports and identify high-value opportunities
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Work directly from service appointments-no guessing, no randomness
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Pre-contact customers before arrival to set expectations
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Coordinate with service advisors for seamless introductions
Customer Experience
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Deliver a VIP, no-pressure consultation
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Present two clear paths every time:
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Upgrade into a newer vehicle
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Sell us their current vehicle (no purchase required)
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Focus on clarity, trust, and long-term relationships-not urgency tactics
Process Discipline
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Log every interaction in CRM (notes, timing, objections, next steps)
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Execute structured follow-up (24hr / 3-day / 7-day cadence)
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Maintain consistency-this role is about process, not guesswork
What Success Looks Like
You're not measured on activity-you're measured on results:
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Service customers engaged
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Sit-downs / write-ups
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Units sold
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Gross per deal
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Trades acquired
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Cost per acquisition (target: near zero)
If you're doing this right, you're:
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Generating deals without chasing leads
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Acquiring high-quality inventory without auctions
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Building real customer retention
What We're Looking For
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Strong communicator who can build trust quickly
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Process-driven and consistent (not "winging it")
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Comfortable using CRM, DMS, and equity mining tools
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Experience in automotive sales, BDC, or service is a plus-but mindset matters more
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Someone who understands that less pressure = more deals
Why This Role Is Different
Most dealerships overlook the service drive.
We don't.
This position is a core revenue driver with direct impact on:
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Sales volume
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Used inventory acquisition
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Customer retention
You'll be working with warm, existing customers-not fighting over the same internet leads as everyone else.
Compensation
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Competitive base + performance bonuses
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Incentives tied to:
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Engagements
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Shows
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Sold units
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Inventory acquired
High performers in this role create multiple income streams from one interaction.
Final Thought
This is not a "try it and see" role.
This is a structured system that works-if it's executed with discipline.
If you're someone who:
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Thinks strategically
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Executes consistently
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And wants to be part of something that actually moves the needle...
Apply now.
Benefits:
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401(k)
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Dental insurance
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Health insurance
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Health savings account
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Referral program
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Retirement plan
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Vision insurance
Work Location: In person
