Read before applying: Only considering candidates with 3+ years IT support experience with a stable job history.
About ISNY:
ISNY is a leading Managed IT Services and Cybersecurity provider headquartered in New York and proudly recognized on the INC. 5000 list of America's fastest-growing private companies.
We help healthcare organizations and other regulated businesses leverage technology securely, efficiently, and confidently.
At ISNY, we hire professionals who take pride in solving problems, delivering exceptional customer experiences, and continually improving their skills.
Our culture is built around accountability, teamwork, innovation, and a commitment to excellence.
About the Role:
We're looking for an experienced Field IT Engineer to become the face of ISNY at our clients' locations.
This is more than a field support position. You'll be a trusted technical advisor responsible for delivering an exceptional onsite experience while solving complex technical challenges and representing the high standards our clients expect from ISNY.
You'll work closely with our Service Desk, Projects, and Engineering teams while supporting clients throughout the New York metropolitan area.
What You'll Do:
- Travel to client sites across NY to provide in-person support.
- Set up and deploy new workstations, printers, network gear, and other IT equipment.
- Assist with office moves and onsite infrastructure changes.
- Provide “hands and eyes” support for senior engineers during remote projects.
- Perform post-deployment validation and user support.
- Rack, cable, and install servers, switches, firewalls, and network equipment.
- Ensure clients have a smooth, professional onsite experience that represents our standards.
Required Skills & Qualifications:
- 3+ years in IT support, (field service experience preferred).
- Strong troubleshooting experience with Windows desktops and laptops.
- Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, Wi-Fi, switching).
- Experience with M365 and Google Workspace.
- Strong organizational and multitasking abilities.
- Experience installing and supporting printers and peripheral devices.
- Excellent communication skills, both technical and client-facing.
Preferred Experience:
- MSP Services background.
- Field service support experience
Why Join ISNY?
- Grow Your Career – Advance into Systems Engineering, Cloud, Cybersecurity, Projects, or Leadership based on your performance.
- Work with Modern Technology – Gain hands-on experience with Microsoft 365, Azure, networking, cybersecurity, and enterprise IT environments.
- Join an Elite Team – Collaborate with experienced engineers who value ownership, teamwork, and continuous learning.
- Make an Impact – Your work is recognized, your ideas matter, and you'll play a key role in our continued growth.
Benefits
- Competitive salary with growth opportunities
- Medical insurance
- Paid vacation and holidays
- Mileage reimbursement for business travel
Ready to Build Your Career?
If you're looking for more than just another IT job and want to join one of New York's fastest-growing Managed IT providers, we'd love to hear from you.
Job Type: Full-time
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- Health insurance
- Paid time off
Application Question(s):
- What's the "base" salary range you are targeting?
- Do you live in USA ?
- Have you worked for an MSP (IT Managed Services Provider) ?
- How far is your commute to Brooklyn NY?
- How many jobs did you have in the past 4-5 years? (We are looking for stable job length history)
Work Location: In person
