Assistant Property Manager
We are seeking a motivated and organized Assistant Property Manager to support the daily operations of a residential/commercial property. The ideal candidate will have strong communication skills, attention to detail, and the ability to manage leasing, tenant relations, rent collection, maintenance coordination, and unit turnovers in a fast-paced environment. This position requires a professional, customer-service-oriented individual who can work independently while supporting overall property operations and resident satisfaction.
Key Responsibilities
Rent Collection & Delinquency Management
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Responsible for collecting monthly rent payments and monitoring tenant balances both for residential and commercial tenants
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Follow up on delinquent accounts through calls, emails, and notices
Leasing & Occupancy
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Assist with marketing available units and scheduling property tours
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Respond to lease inquires and manage lead flow with prospective tenants
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Process rental applications, background screenings, and lease paperwork
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Coordinate unit turnovers between move-outs and new move-ins, including inspections, damage assessments, and scheduling necessary repairs or vendor services
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Ensure vacant units are cleaned, maintained, and fully rent-ready in accordance with company standards prior to occupancy
Maintenance Coordination
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Monitor and track work orders from submission through completion while maintaining quality control standards
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Coordinate maintenance requests and schedule vendors or maintenance staff to ensure timely service completion
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Assist with preventative maintenance programs, routine inspections, and overall property upkeep
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Identify and report building, safety, and operational issues while helping ensure prompt resolution
Tenant Relations & Customer Service
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Deliver an elevated resident experience through exceptional customer service, professionalism, and responsiveness
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Address resident concerns with discretion, urgency, and effective problem-solving
Property Operations & Administration
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Maintain organized tenant files, lease documentation, property records, and ensure compliance with company policies and fair housing regulations
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Assist with invoice processing, vendor communication, budgeting support, and other day-to-day administrative operations
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Prepare and track reports related to occupancy, delinquency, leasing activity, maintenance, and overall property performance
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Manage the daily operations of a high-rise residential community, ensuring the property is maintained to the highest standards
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Conduct routine property inspections to ensure company standards, curb appeal, cleanliness, and operational excellence are consistently maintained
Position Expectations
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Demonstrate professionalism, discretion, and a hospitality mindset at all times
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Maintain consistent attendance, punctuality, and responsiveness
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Exhibit polished written and verbal communication skills with residents, ownership, staff, and vendors
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Maintain professional business attire and executive presence
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Ability to prioritize multiple responsibilities independently in a fast-paced environment
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Flexibility to respond to after-hours emergencies when required
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Reliable transportation and ability to travel locally as needed
Qualifications
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3–5 years of residential, condominium, or high-rise property management experience required
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Proven experience in hospitality, resident relations, and team leadership
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Strong administrative and customer service background
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Proficiency in Microsoft Office Suite, including Word and Excel
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Experience with property management software platforms (YARDI) preferred
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Exceptional organizational, communication, and problem-solving abilities
Preferred Candidate Profile
The ideal candidate is proactive and detail-oriented that thrives in a residential environment and understands the importance of customer service, operational excellence, and resident satisfaction. They possess the professionalism, emotional intelligence, and leadership capabilities necessary to successfully assist in the management a high-end residential community while maintaining the highest standards of service and presentation.
