Field Service Technician – Access Control & Video Surveillance
Location: Chicago Suburbs, IL (Supporting IL, WI & MI)
About Tec-Tel Communications
Tec-Tel Communications is a growing technology and security integration company supporting commercial, industrial, warehouse, and manufacturing customers throughout the United States. For over 15 years, we have delivered access control, video surveillance, structured cabling, wireless networking, and communications solutions for businesses ranging from single-site operations to multi-location enterprises.
We are seeking an experienced Field Service Technician who can work independently, troubleshoot complex issues, and provide exceptional service to our customers throughout the Midwest.
Position Overview
This is not an entry-level installation position.
This role is focused on the service, maintenance, troubleshooting, repair, and installation of CCTV, access control, and low-voltage systems. The ideal candidate is comfortable working independently in the field, interacting directly with customers, diagnosing issues, and resolving problems with minimal supervision.
Our customers include manufacturing facilities, warehouses, distribution centers, office environments, and commercial locations throughout Illinois, Wisconsin, and Michigan.
Required Skills & Experience
- 5+ years of experience with CCTV, Access Control, and Low Voltage systems
- Experience installing, servicing, and troubleshooting electronic security systems
- Strong understanding of access control hardware, door devices, readers, locks, controllers, and related infrastructure
- Experience with IP-based camera systems and video management platforms
- Low-voltage cabling experience including Cat5e, Cat6, and coaxial cable
- Ability to read floor plans, wiring diagrams, and technical documentation
- Strong customer service and communication skills
- Ability to work independently and manage assigned service calls
- Experience working safely on ladders, lifts, and in commercial environments
- Valid driver's license with acceptable driving record
Preferred Experience
Experience with one or more of the following platforms is preferred:
Access Control
- Brivo
- LenelS2
- Avigilon Alta / Openpath
- HID
- Mercury Controllers
Video Surveillance
- Hanwha Wisenet
- Axis Communications
- Verkada
- Avigilon
- Milestone
- ExacqVision
Networking
Additional preferred qualifications:
- Fiber optic installation and troubleshooting
- OSHA 10 or OSHA 30 Certification
- Scissor lift and boom lift experience
- Manufacturing and warehouse environment experience
- Security industry certifications
Roles & Responsibilities
- Perform service, maintenance, troubleshooting, and repair of CCTV, access control, intercom, and related security systems
- Diagnose hardware, software, networking, and connectivity issues
- Install and replace cameras, readers, controllers, locks, and associated devices
- Program and configure access control and video surveillance systems
- Troubleshoot PoE devices, network connectivity, IP addressing, and system communications
- Install, terminate, label, test, and document low-voltage cabling
- Complete service documentation, closeout reports, and customer sign-offs
- Communicate effectively with customers, project managers, dispatch, and engineering teams
- Support project installations, upgrades, and system expansions as required
- Deliver professional customer service while representing Tec-Tel in the field
What Success Looks Like
The successful candidate will be able to:
- Independently respond to service calls and customer issues
- Diagnose and resolve CCTV and access control problems efficiently
- Manage service tickets from arrival through completion
- Work directly with customers and communicate clearly regarding findings and solutions
- Complete work safely, professionally, and with minimal supervision
- Support both service and project-related activities as business needs require
What We Offer
- Company vehicle
- Company-paid fuel
- Health benefits
- Paid time off
- Ongoing training and development
- Opportunity to work with enterprise security and networking technologies
- Career growth within a growing national organization
If you are a motivated security professional who enjoys troubleshooting, solving technical problems, and working independently in the field, we would like to speak with you.
Job Type: Full-time
Pay: $25.00 - $40.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Application Question(s):
- Must be able to accurately document work performed, capture required photos, record device information, and submit complete closeout documentation.
Experience:
- Access Control Panes: 1 year (Required)
- CCTV/security systems installation: 1 year (Required)
- Low Voltage Cabling: 1 year (Required)
License/Certification:
- Driver's License (Required)
Willingness to travel:
Work Location: In person
