Job Summary:
The Clinical Hospital Liaison is a critical role that responds to direct requests for assistance, referrals, and education within a hospital setting... The Hospital Liaison provides comprehensive support and direction to facility staff in delivering nursing services to patients and their families, coordinates case management of patient services and medical care, and works within an interdisciplinary care setting to assist and support patients and families through the dying process.
Duties/Responsibilities:
- Respond to direct requests for assistance, referrals, and education within assigned hospitals*
- Utilize informal and impromptu opportunities to educate, support, and develop solution driven resolutions that support positive partnerships with hospital resources and contacts.*
- Provide support and direction to facility staff in delivering nursing services to patients and families that may benefit from hospice services.*
- Coordinate case management of patient services and medical care for those who may qualify for hospice services.*
- Work in an interdisciplinary care setting to teach, assist, and support patients and families through the dying process.*
- Participate with and provide feedback to the Team Manager and other department personnel in the development and implementation of plans for ongoing hospice focused education and outreach.*
- Works closely with BBH staff and providers to coordinate admission of GIP patients to our inpatient units.
- Partners with hospital on discharge planning process including transportation, medications, DME, etc.*
- Conducts daily visits to case managers within their assigned hospital to inquire about potential referrals or business opportunities.*
- Participates in cross training with the professional relations liaisons in the field.*
- Hosts quarterly lunch and learns with case managers at assigned hospitals.*
- Utilizes the Customer Relationship Management (CRM)tool for documentation of efforts, contacts and outcomes. *
- Other duties as assigned
- Indicates essential function of the job.
Key Performance Indicators:
1. LOYALTY: Believes in and supports the organization, its Mission, Covenants, Operating Principles, and Value Statement.
2. QUALITY IMPROVEMENT: Adheres to organizational and departmental policies and procedures. Actively identifies areas to improve work processes and participates in their continual improvement toward the organization’s goal of maximum customer satisfaction.
3. COMPLIANCE: Adheres to all aspects of organizational compliance and regulatory issues.
4. CUSTOMER RELATIONS: Carries out duties and responsibilities of position in a manner that exemplifies excellent customer service. Demonstrates integrity, respect, and compassion in dealing with all customers both internal and external.
5. TEAMWORK: Works positively with other staff members and assumes responsibility for individual, team, and organizational performance. Collaborates with others to effectively achieve results; demonstrates adaptability and flexibility (i.e. dealing with change)
6. COMMUNICATION: Demonstrates effective communication skills and use of communication tools.
7. RESOURCE RESPONSIBILITY: Makes wise resource utilization decisions to help ensure the financial stability and future strength of the organization through improved productivity and cost effectiveness.
8. INITIATIVE/INNOVATION: Takes initiatives to problem-solve and offers creative suggestions.
9. ATTENDANCE/PUNCTUALITY/RELIABLITY: Arrives at work promptly and limits unnecessary time away from work; provides advance notice whenever possible. Supports the team by being dependable and present at work; is willing to work overtime as needed.
10. IMAGE: Consistently presents a professional image and follows dress code.
11. CONTINUING EDUCATION: Participates in educational offerings appropriate to discipline and position.
12. SAFETY: Ensures that all tasks are done in a safe manner to prevent injury. No avoidable accidents within evaluation period. Exhibits use of Universal Precautions.
