Job Description: IT Systems & Business Data Analyst
Reports To: General Manager
Position Overview:
The IT Systems & Business Data Analyst is responsible for supporting and improving the company’s technological environment while partnering with the business to drive data-informed decisions and process improvements.
This role bridges technical systems and business operations by translating operational needs into effective technology and data solutions.
Key Responsibilities:
- Business Analysis & Process Optimization
- Lead structured discovery sessions with stakeholders to define business needs, constraints, and success criteria
- Document current-state and future-state workflows (process maps, SOPs, and system interactions)
- Translate business requirements into clear functional and technical specifications for implementation
- Identify gaps between current systems/processes and desired outcomes; recommend practical solutions
- Partner with operations, sales, and finance to align technology solutions with business objectives
- Define and track key performance indicators (KPIs) to measure process effectiveness and improvement impact
- Support user acceptance testing (UAT), including test case development, execution, and validation of outcomes
- Drive standardization of processes and data definitions across departments
- Act as a liaison between business users and technical resources (internal or external)
- Support the development, maintenance, and refinement of business and technical documentation (policies, procedures, employee handbook content, job descriptions, form generation, and audit responses); serve as a resource to ensure clarity, consistency, and alignment with established standards and overall system design
- End-User Technology & Hardware Lifecycle
- Procure, configure, deploy, and maintain computers, monitors, mobile devices, and peripherals
- Provide responsive technical support and troubleshooting for hardware and software issues
- Manage device building, patching, and lifecycle replacement planning
- Maintain inventory accuracy within the asset management system
- Manage the digital reporting solution including players, content and scheduling
- Partner with 3 party resources as required
- Infrastructure & Systems Administration
- Administer and support the company network, including connectivity, performance monitoring, and basic security controls
- Manage and maintain core server infrastructure (application, database, print, and file server(s)), including:
- Operating system and application updates
- Disk space monitoring and capacity planning
- Backup verification and routine health checks
- Troubleshooting performance or availability issues
- Lifecycle planning including upgrades, replacements, and decommissioning
- Manage print environment including:
- Zebra label printers
- Zebra handheld scanners
- Kyocera production printers
- HP desktop printers
- Support and maintain the phone system and related telephony services
- Coordinate and partner with external vendors as required
- Data, Reporting & Business Intelligence
- Develop and maintain SQL-based datasets and reporting structures to support operational decision-making
- Design and deliver Power BI dashboards focused on actionable insights, not just data visibility
- Work with stakeholders to define meaningful metrics, ensuring consistency in definitions across the business
- Analyze trends in operations (production, inventory, delivery performance, etc.) to identify improvement opportunities
- Ensure data accuracy, consistency, and governance across reporting sources
- Proactively identify data gaps and recommend improvements to data capture processes
- Application & Database Support
- Maintain and update the Microsoft Access Asset Management database
- Maintain and update the Microsoft Access Incident Management database
- Assist users with technology in their day-to-day activities
- Support line-of-business applications and coordinate updates or vendor support
- Ensure data integrity and usability across supported systems
- Project Leadership & Technology Initiatives
- Serve as IT lead or coordinator for technology projects (e.g., ERP implementations, system upgrades, infrastructure changes)
- Assist in requirements gathering, vendor coordination, testing, and rollout planning
- Track project milestones, risks, and deliverables
- Lead requirements definition including business rules, process flows, and data requirements
- Ensure traceability from business need → requirement → solution → outcome
- Facilitate cross-functional alignment during projects (operations, sales, finance, IT)
- Evaluate solution effectiveness post-implementation and recommend adjustments
- Business Process Improvement
- Analyze end-to-end workflows to identify inefficiencies, bottlenecks, and rework
- Quantify impact of proposed improvements (time savings, cost reduction, throughput, error reduction)
- Implement process changes and monitor adoption and effectiveness
- Standardize repeatable processes to reduce variability and improve scalability
- Balance system capability, user experience, and operational realities when recommending changes
Qualifications and Skills:
Required
- Experience supporting business IT environments (hardware, network, printers, and user support)
- Working knowledge of Microsoft 365 administration
- Experience troubleshooting networks, devices, and peripherals
- Experience with Power BI or similar reporting tools
- Exposure to ERP systems or system implementations
- Strong analytical and problem-solving skills with attention to detail
- Ability to translate between technical and non-technical stakeholders
- Experience gathering and documenting business requirements
- Ability to map business processes (e.g., workflow diagrams, swimlanes)
Preferred
- Experience in industrial, manufacturing, or distribution environments
- Strong business and technical writing skills, with experience producing policies, procedures, or audit-ready documentation
- Project coordination or project management experience
- Familiarity with Zebra devices and print environments
- Experience maintaining small databases (e.g., MS Access)
- Basic SQL query writing ability
- Broad business understanding beyond IT functions
- Experience defining and tracking KPIs and performance metrics
- Experience with process improvement methodologies (Lean, Six Sigma concepts)
- Experience supporting manufacturing, production scheduling, or inventory workflows
Pay: $95,000.00 - $160,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Relocation assistance
- Retirement plan
- Vision insurance
Work Location: In person
