Join our dynamic team as an Automotive Title Clerk - Receptionist, where your enthusiasm and organizational skills will drive the smooth operation of our dealership’s administrative and customer service functions. This vital role combines the responsibilities of managing automotive title processing with providing exceptional receptionist duties, ensuring a seamless experience for clients and staff alike. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for the automotive industry, this opportunity is perfect for you! We are dedicated to fostering a positive workplace that values your contributions and supports your professional growth.
Pay Based On Experience
Responsibilities
-
Greet visitors and clients warmly, providing outstanding customer service and guiding them through their visit
-
Handle incoming phone calls with professionalism, utilizing proper phone etiquette to address inquiries promptly
-
Complete Canadian Conformity
-
Process vehicle titles for, used, wholesale, and dealer trades.
-
Monitor title schedules and follow up on outstanding titles.
-
Ensure all required documents are completed and signed properly.
-
Verify accuracy of title documents, lien information, odometer statements, and supporting paperwork.
-
Send or call all customers title when title paperwork is ready.
-
Maintain compliance with state, local, and federal regulations.
-
Assist with resolving title discrepancies and documentation issues.
-
Maintain accurate records of vehicle inventory and title status.
-
Maintain organized records of all title transactions, ensuring data entry accuracy and timely updates in the dealership’s database
-
Assist with inventory management by tracking vehicle titles, ensuring proper documentation for all vehicles in stock and sold units
-
Support sales team by managing client communication, follow-ups, and maintaining a robust sales pipeline to enhance customer engagement
-
File and maintain confidential records in an organized manner.
-
Perform other administrative duties as assigned
Qualifications
-
Previous dealership title clerk experience preferred.
-
Knowledge of DMV procedures, vehicle titling, and registration requirements.
-
Strong attention to detail and accuracy.
-
Proficient in Microsoft Office applications.
-
Experience with dealership management systems (Tekion, VAuto, etc.) preferred.
-
Excellent organizational and time-management skills.
-
Strong verbal and written communication skills.
-
Ability to handle multiple tasks and deadlines effectively.
Physical Requirements
-
Ability to sit for extended periods.
-
Frequent use of computers, phones, and office equipment.
-
Ability to occasionally lift up to 25 pounds.
Work Environment
-
Primarily office-based setting within an automotive dealership.
-
Regular interaction with customers, lenders, state agencies, and dealership personnel.
-
Fast-paced environment requiring attention to deadlines and accuracy.
