As a care manager, your responsibilities include coordinating, collaborating, and supervising care in the client’s home in a safe and dignified manner. The care manager assesses the healthcare status of the clients, identifies problems and needs, and develops a care plan based on the assessment. Some duties of a care manager include care consultations, health and safety assessments, placement assistance, and advice about ongoing care in a safe environment. Lead liaison for Veterans Administration Home Care Contract, facilitating assessments, home care services, follow-up periodic re-assessments, communication with the VA, and discharge of Lifespan Services. A care manager provides training, orientation, and supervision of home care aides.
Qualifications
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Graduate of an accredited nursing program
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Current California license as a Registered Nurse (RN) or Licensed Vocational Nurse (LVN)
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Minimum of 2 years’ experience in community health
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Home health and supervisory experience preferred
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Reliable personal vehicle available for daily work
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Valid California driver’s license with a clean DMV record
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Automobile insurance as required by the State of California
Physical Requirements
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Ability to communicate clearly in person and by phone frequently
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Able to sit or stand at a desk for approximately 25% of the workday
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Proficient with computers, including word processing, documentation, and scheduling systems
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Occasional walking, bending, or reaching for file access
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Ability to travel to and work from the Lifespan office
Job Responsibilities
Orientation and Education
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Complete the required orientation and ongoing in-service training
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Provide in-service education to agency staff as requested by the Lifespan Trainer
Safety and Compliance
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Ensure a safe environment for clients, staff, and the public
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Identify and report unsafe conditions; address hazards when feasible
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Adhere to agency safety and infection control policies
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Educate employees and clients on safety and infection control practices
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Participate in annual training related to safety and infection prevention
Care Management
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Deliver direct care management services in clients' homes
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Clearly explain Lifespan services, fees, and contracts to clients
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Conduct comprehensive assessments, including:
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Physical and mental health
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Emotional, psychological, and social status
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Functional and financial status
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Home safety
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Advance directives
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Document assessments accurately and file in client records
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Develop individualized care plans based on assessment data
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Provide written reports recommending care options
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Refer clients to appropriate community resources (e.g., home health, meal services, support groups)
Ongoing Monitoring & Supervision
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Conduct regular follow-ups to assess health status, home safety, and satisfaction with services
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Supervise and instruct care staff on client needs, safety, and infection control practices
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Notify physicians and other health professionals of relevant client changes
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Recommend treatment changes or further evaluations as needed
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Assist clients and families with housing options that support independence and safety
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Evaluate and adjust care plans as needed
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Document all interactions in progress notes and the ClearCare database
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Maintain effective communication with the Lifespan team through email, documentation, and meetings
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Prepare and send client progress reports to designated family or legal representatives
Administrative Responsibilities
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Aim for a 70% ratio of billable to total work hours
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Participate in performance management and disciplinary actions when necessary
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Administer and read TB tests (RN or LVN only)
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Collaborate with staff and clients to address care concerns
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Represent Lifespan in outreach and marketing efforts
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Serve as a community resource on geriatric care
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Conduct long-term care insurance assessments
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Provide backup on-call support at least once per month (for nurses only)
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Maintain an up-to-date work calendar in Microsoft Outlook
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Participate in service calls with prospective clients; possess a clear understanding of Lifespan’s services and pricing
