Program Services Manager (Full Time)

Alzheimer's Orange County -
Irvine, CA

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Job Details

Full-time
14 days ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Vision insurance
403(b)

Qualifications

Supervisory support in social service case management
Staff supervision
DocuSign
Social service program staff supervision
Practicing as a therapist supervisor
E-signature software
Productivity software
Team motivation (leadership skill)
General management

Full Job Description

Employment Opportunity

within one year)
Division: Memory Support Services
Reports to: VP, Memory Support Services
Status: Full Time Exempt

Agency Overview: Founded in 1982, Alzheimer’s Orange County is an independent
community based 501c3 non-profit organization serving vulnerable older adults in Orange
County who are experiencing cognitive decline and their family care-partners. We are
looking for mission driven, compassionate and skilled employees who seek to make a
difference in the lives of those with cognitive loss. We highly value life-work balance and
offer an extensive benefits program which includes health, dental, vision, life,
disability and long-term care insurance, flexible spending accounts and a 403(B) plan
for eligible employees.

General Summary:
The Program Services Manager reports to the VP of Memory Support Services, he/she
oversees our direct client services, providing hands-on support, training and mentorship to
assigned case managers, volunteers and MSW interns. These services include our ECM
program, Helpline, Memory Screenings and Care Consultations. Daily operational
responsibilities include managing the following programs:

Enhanced Case Management (a CalOptima/CalAim program) team serving vulnerable older
adults on MediCal.

Clinical & Administrative Oversight: Auditing/reviewing/approving needs

assessments, care plans, interventions, goals and case notes, assigning caseloads,
and ensuring strict compliance with state/federal regulatory mandates like HIPAA.
Ensuring that we are always audit ready/compliant.

Staff Training & Mentorship: Training, coaching, and conducting regular performance

reviews of lead case managers and interns. Ensuring they are properly trained to do in-
home assessments, SMART case notes and meeting both client goals and performance
goals.

Systemic Issue Triaging: Escalating high-risk client scenarios, troubleshooting care

bottlenecks, and leading bi-weekly multidisciplinary case conferencing, aimed at
improved service delivery and problem solving for challenging clients in support of case
managers.

Care Services
The PM's daily responsibilities will include providing the following services themselves, as well
as training staff, volunteers and interns to provide these core services.
Helpline is staffed by volunteers, MSW interns and staff; providing education, information,
resources and referral assistance; support by telephone, e-mail, or in-person
Care Consultations to individuals and families impacted by Alzheimer’s disease and other forms
of dementia.
Memory screenings- train staff and students to administer both the MoCA) and the SLUMS
cognitive screening tools (training provided).

Essential Job Functions:

Demonstrates knowledge, sensitivity and empathy regarding Alzheimer’s issues
Provides weekly individual supervision, training and scheduling of MSW interns.

Maintains appropriate social work and agency ethical standards of practice for client
communication, documentation and confidentiality, following policy and
procedures of the profession and agency.

Participates in the development, adherence and achievement of goals and

objectives consistent with the strategic plan in collaboration with other key staff as
needed.

Participate in regular meetings with department directors to support a coordinated

effort

Represents AlzOC at community meetings and events and collaborates with other

providers in the aging services network as needed.

Other duties as assigned.

Minimum Requirements: LCSW or MFT license or ability to obtain within one year.

Familiarity with Alzheimer’s disease and related disorders
Three + years’ experience Supervisory experience managing direct service staff
Experience in in-home service delivery, program development, and supervision of

graduate social work student interns preferred

Knowledge of the aging service delivery system in Orange County helpful
Excellent leadership, initiative, integrity, customer service and motivational skills
Effective time management and organizational skills required
Ability to represent Alzheimer’s Orange County in a professional manner
Proficient in the use of a personal computer and Microsoft Office applications,

Docusign, experience with SalesForce and EHR a plus

Ability to travel within Orange County as needed to perform job duties

The job profile in no way states or implies that these are the only duties to be performed by the
jobholder. The employee will be required to follow instructions and perform other duties as
requested by his/her supervisor or manager. This is not meant to be an exhaustive list of job
duties. Essential elements may change when necessary.

Alzheimer’s Orange County is an equal employment opportunity employer and strives to comply
with all applicable laws prohibiting discrimination based on race, color, creed, sex, age, national
origin or ancestry, physical or mental disability, veteran status, marital status, medical condition,
sexual orientation (gender identification), as well as any other category protected by federal, state,
or local laws.

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