We’re Watts. Together, we’re reimagining the future of water.
We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support - it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.
What we do:
For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.
Scope of Position
Lead Quality Technician provides senior technical leadership and operational oversight of quality activities within an ISO 9001 and ISO 14001 certified manufacturing environment. This role serves as the primary quality point of contact for an assigned shift, area, or product line and is responsible for coordinating quality efforts, supporting audits, leading corrective actions, mentoring quality staff, and ensuring consistent application of quality and environmental standards.
The position carries decision‑making authority without direct people‑management responsibility.
Primary Job Duties and Responsibilities
Serve as the lead quality resource for the assigned shift, manufacturing area, or product line, including off shift or limited‑supervision periods.
Provide technical leadership, coaching, and mentoring to Quality Technicians, Inspectors, and Manufacturing Associates.
Coordinate and prioritize quality activities to ensure compliance with ISO 9001, ISO 14001, customer, regulatory, and company requirements.
Develop, revise, and control quality and environmental documentation (procedures, work instructions, inspection plans, records) in accordance with document control standards, including release, revision, training, and archival.
Lead and perform product, process, layered, and internal system audits; support external registrar and customer audits.
Support production decision-making related to product conformity, containment, release, deviations, and disposition.
Lead or represent Quality in Material Review Board (MRB) activities, including evaluation of nonconforming material and analysis of scrap, rework, and cost of quality data.
Apply statistical methods, SPC, and data analysis tools to identify risk, monitor performance, and drive continuous improvement.
Analyze and communicate supplier, in‑process, customer quality, and environmental performance metrics.
Partner with Manufacturing, Engineering, Operations, Planning, Supply Chain, and EHS to resolve quality and environmental issues.
Support identification, control, and improvement of environmental aspects and impacts per ISO 14001, including waste minimization and proper material handling.
Maintain housekeeping standards and comply with safety, environmental, and quality policies, including PPE requirements.
Promptly report job-related injuries, illnesses, environmental incidents, or significant quality issues.
Advanced ability to read and interpret blueprints, specifications, standards, and controlled documentation.
General Applicable Company Competencies
Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.
While performing the job duties, you will be working on-site at the Franklin, NH manufacturing facility, and will perform most of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work Monday – Friday, 6:00am – 2:30pm). Your scheduled work hours will be communicated to you by your manager.
Physical Requirements: Specific physical abilities required for this position include, but are not limited to:
Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls. Ability to operate standard office equipment such as computers, printers, phones, and copiers.
Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.
Ability to wear personal protective equipment, which may include, but is not limited to, safety shoes, hearing protection, and safety glasses.
Watts in it for you:
Please note that the following benefits apply only to permanent roles and do not apply to internship roles.
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Competitive compensation based on your skills, qualifications and experience
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Comprehensive medical and dental coverage, retirement benefits
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Family building benefits, including paid maternity/paternity leave
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10 paid holidays and Paid Time Off
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Continued professional development opportunities and educational reimbursement
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Additional perks such as fitness reimbursements and employee discount programs
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Learn more about our benefit offerings here: https://tapintowattsbenefits.com/
How we work:
At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.
And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.
Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.
