We are looking for a customer-focused Front Desk Agent to join the team at our multi-award-winning hotels. As the first point of contact for our guests, you will play a key role in creating a welcoming and positive experience. We take pride in delivering top-notch hospitality and have built a great team of dedicated and friendly professionals. If you have a warm personality, strong communication skills, and a passion for helping people, we would love to meet you.
A $250 sign-on bonus is available, with $100 after 30 days and $150 after 90 days. Employees working 30+ hours per week are eligible for company benefits after 90 days.
As a Front Desk Agent, you will be responsible for ensuring smooth guest check-ins and check-outs, managing reservations, and maintaining an organized front desk environment.
Responsibilities:
- Check guests in and out efficiently and accurately
- Manage phone and online reservations
- Provide information about rooms, rates, and hotel amenities
- Handle guest concerns professionally and resolve issues as needed
- Maintain a clean and organized front desk and lobby area
- Confirm group reservations and maintain accurate booking records
- Answer calls and assist current and future guests with inquiries
Qualifications:
- Strong customer service and communication skills
- Ability to stay organized and handle multiple tasks in a fast-paced environment
- A friendly, professional attitude with a focus on guest satisfaction
- Previous hotel experience is a plus, but we are happy to train the right person
If you are reliable, detail-oriented, and enjoy working with people, apply today!
HFL Corporation is an equal-opportunity employer and does not discriminate based on age, color, sex, disability, national origin, race, religion, or veteran status.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Hotel: 1 year (Preferred)
- Reception/Admin Assistant: 1 year (Preferred)
Work Location: In person
