OVERVIEW OF THE POSITION
The Administrative Assistant plays a crucial role in providing comprehensive support to the clinic by assisting the Administrative Manager, medical, and behavioral health teams and ensuring smooth administrative operations. This position requires attention to detail, strong organizational skills, and the ability to multitask effectively in a fast-paced environment.
DUTIES
Patient Interactions
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Greet patients, answer phones, respond to texts, schedule management, and direct calls/messages to the appropriate staff members
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Collect payments from patients and assist in managing credit/balances due
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Provide education and awareness of Klarisana Policies and Procedures and resources to patients as they are applicable
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Seat patients in treatment rooms and as needed escort patients to restroom and/or vehicle post session
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Maintain a compassionate and calm demeanor amidst moments of stress or heightened emotion both in-person and via digital phone/text communication
Administrative Tasks
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Process medical records and ensure accuracy and confidentiality
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Manage document scanning and uploading, voicemail system, faxes and tasks in our EMR system
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Work collaboratively with Revenue Cycle Management (RCM) team to collect and verify insurance coverage and outreach patients with updates as they relate to continuity of care or cost
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Oversee proper documentation of demographic information, insurance coverage, communication logs, patient and insurance forms, etc. for accuracy ease of communication amongst departments
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Management of internal and external clinic communication (clinic mail, digital communication, ad hoc requests from other departments)
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Additional duties as assigned
Clinic Support
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Contribute to the opening of the clinic, ensuring overall cleanliness and readiness for patients
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Collaborate with the clinic team to manage inventory and supplies effectively
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Assist clinical staff as needed, including escorting patients to restrooms or vehicles
WORK ENVIRONMENT
Office Based and Clinical Setting.
TRAVEL REQUIREMENTS
Commuting to and from clinic locations.
Klarisana is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative, at all job levels, of the people we serve.
QUALIFICATIONS
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High school diploma or general education degree (GED) required
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Bachelor’s Degree or 2-3 years of clerical, secretarial, or office experience
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Proficient computer skills, including Microsoft Office or GSuite
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Deescalation skills preferred
WORK ENVIRONMENT
Office based and clinical setting
TRAVEL REQUIREMENTS
Commuting to and from clinic locations
ABOUT KLARISANA
At Klarisana, we are dedicated to providing personalized mental health care for individuals who have not found success with traditional treatments. Utilizing innovative psychedelic therapies with different forms of ketamine treatment we help our patients understand and integrate their past experiences to foster true healing. We walk side by side with our patients through a personalized journey that allows them to reconnect with their sense of self and a more peaceful and balanced perception of the world around them. Our safe and proven treatments have empowered thousands of people to overcome their challenges and focus on a brighter future and healthier mindset. Excellent customer service skills are required. We are a team of highly-motivated medical professionals and office personnel. Klarisana is one of the oldest and most experienced ketamine providers in the country.
