Position Summary
Seeking a detail-oriented and customer-focused Customer Success Coordinator to support the daily operations of a field service organization. This entry-level position is responsible for coordinating service requests, assisting with technician scheduling and dispatch, maintaining accurate customer records, and serving as a primary point of contact for incoming service inquiries. The ideal candidate is highly organized, thrives in a fast-paced environment, and enjoys providing exceptional customer support.
Key Responsibilities
- Answer and route incoming customer calls to the appropriate internal teams.
- Coordinate and dispatch service requests to field technicians based on location, availability, and service needs.
- Assist with scheduling, calendar management, and work assignments for field service personnel.
- Maintain accurate customer, service, and equipment information within CRM and service management systems.
- Perform data entry, update service records, and ensure information remains current and accurate.
- Generate reports and complete system updates as needed to support daily operations.
- Collaborate with cross-functional teams to ensure timely and efficient service delivery.
- Provide administrative support for the field service organization and assist with additional projects as assigned.
Qualifications
- Associate degree required; Bachelor's degree preferred.
- 1–3 years of experience in customer service, service coordination, dispatch, scheduling, or a related administrative role.
- Excellent verbal and written communication skills with a professional phone presence.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Experience working with CRM, service management, or scheduling software preferred.
- Proficiency with Microsoft Office, particularly Excel.
- Strong attention to detail and commitment to maintaining accurate records.
- Ability to work collaboratively while also managing responsibilities independently.
#INDBOS
Pay: $23.00 - $25.00 per hour
Work Location: In person
