Medical Receptionist
Theos Audiology Solutions is an established hearing care clinic in Galesburg, IL.
To learn more about our business please visit our website at - Home - THEOS Audiology Solutions, LLC
We are seeking a Medical Receptionist to perform a wide range of clerical duties so that we can execute our mission statement – to help our clients live life to its fullest. The position will be located at our Galesburg, IL location - 360 E Losey St Galesburg, IL 61401
Schedule: Full Time
We Invite You To Apply If
- You are organized, detail-oriented, have strong time management skills.
- You can work well with patients, families and colleagues.
- You have strong written and communication skills.
- You genuinely want to make a difference in the lives of everyday people.
Job Duties
- Greeting and Patient Interaction:
- Warmly greet patients and visitors, creating a positive first impression.
- Answer patient questions and provide assistance with forms and paperwork.
- Ensure patients feel comfortable and informed about their visit.
- Appointment Management:
- Schedule, reschedule, and confirm appointments.
- Manage the appointment calendar and ensure efficient patient flow.
- Help coordinate referrals and follow-up appointments.
- Communication:
- Answer phones, screen calls, and route them appropriately.
- Take messages and ensure timely communication with patients and staff.
- Respond to patient inquiries via phone and email.
- Financial Transactions:
- Collect co-pays and payments for services.
- Process insurance information and handle billing inquiries.
- Record Keeping:
- Maintain and update patient records in electronic health records (EHR) systems.
- Scan and file documents, ensuring accuracy and confidentiality.
- Process medical records requests and coordinate referrals.
- Office Organization and Support:
- Maintain a tidy and organized front office environment.
- Manage inventory of office supplies and coordinate reordering.
- Ensure the reception area is well-stocked and presentable.
- Other Duties:
- May assist with tasks like preparing correspondence, managing mail, and coordinating deliveries.
- May help with basic administrative tasks to support the smooth functioning of the clinic.
Required Skills:
- Communication Skills:
- Excellent verbal and written communication skills are essential for interacting with patients and staff.
- Customer Service Skills:
- A strong customer service orientation is crucial for creating a welcoming and positive experience.
- Organizational Skills:
- Effective time management and organizational skills are needed to manage appointments, records, and other tasks.
- Computer Skills:
- Proficiency in using computer systems, including EHR software, is important.
- Attention to Detail:
- Accuracy in handling patient information and financial transactions is essential.
- Problem-Solving Skills:
- Ability to address patient concerns and resolve issues efficiently.
- Confidentiality:
- Understanding and adhering to HIPAA regulations regarding patient privacy is crucial.
- Teamwork:
- Ability to work as part of a team and be able to collaborate effectively.
- Adaptability:
- The ability to adapt to changing priorities and work in a fast-paced environment is helpful.
EOE
Job Types: Full-time, Part-time
Pay: $18.00 - $23.00 per hour
Benefits:
- Paid time off
- Professional development assistance
Work Location: In person
