This position is responsible for:
This position is responsible for creating exceptional customer service experiences. Primary responsibilities include selling and/or verifying memberships, program registrations, and Kroc merchandise through a POS system as well as providing facility information and tours, answering and routing all incoming calls.
Key Responsibilities:
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Greet and offer assistance to all people as they enter the facility.
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Provide accurate information about membership types, benefits and costs.
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Perform POS transactions, i.e. handle cash, credit cards or checks, make change and operate the kiosk.
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Complete the necessary paperwork for bank deposits at the end of shift.
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Receive and handle incoming calls.
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Ensure visitors and guests adhere to Kroc Center and Membership policies and procedures.
Physical Requirements and Working Conditions:
Primary work is attending the Front Desk with long periods of standing and periodic walking while conducting facility tours. Work is performed in a fast-paced environment and included frequent phone and in person contact with people from diverse backgrounds who at times may be frustrated or confused regarding policies.
Employee Benefits:
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Paid time off
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Supplemental Insurance
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Kroc employee membership
Education and Experience:
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High school diploma or GED and
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1-2 years if cashier/customer service experience or
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Any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Equal Opportunity Employer: Veterans | Disabled
