FULL TIME: 40 HOURS - Night Shift 3:00 PM to 11:00 PM- NIGHTS ONLY
Bi-Weekly Pay. No Direct Deposit.
RELIABLE. DEPENDABLE.
PAY RATE: $9.00 PER HOUR
Full-time position for a responsible, diligent, astute, multi-tasking, sincere person. Strong interpersonal and intrapersonal traits.
Hotel Front Desk Clerks are the first point of contact for guests staying at a hotel or resort. Be astute, mature, approachable, decisive, alert, attentive and be able to multi-task. They provide guests with information about what services the hotel offers and how they can access various amenities. Hotel Front Desk Clerks coordinate room reservations and confirm the details of a customer’s visit prior to their stay. They maintain an up-to-date knowledge of room rates and housekeeping schedules, allowing them to provide prompt and accurate information to guests. Hotel Front Desk Clerks also coordinate payment and verify each customer’s personal information to ensure they receive the services they paid for.
- Check in customers using computer programs and equipment and provide guests with directions to their room
- Inform customers of all on-site amenities and any relevant information that is needed to use them
- Handle and resolve guest complaints
- Bill guests for their stay and services used.
- Reconcile all the guests' bills for Nightly Audit.
- Communicate with guests to better understand their individual needs to provide them with the best service possible
- Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Hotel clerks will often use computers to check in guests, create folios and manage online bookings.
- Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Hotel clerks will use active listening skills to understand the individual needs of each customer. They will also use nonverbal skills to identify a guest’s satisfaction or dissatisfaction with their stay.
- Customer service: Customer service skills are a requirement as a Hotel Front Desk Clerk. Front desk clerks work with guests when checking in, checking out and when guests request information from the front desk.
- Problem-solving: Guests will often come to the Hotel Front Desk Clerk with problems. The ability to identify and overcome a problem can be useful in the Hotel Front Desk Clerk role.
- The new clerk will be trained for the position but know there is always something new to learn everyday. Working in the hospitality industry the days and nights can be as different or the same as any others.
Job Type: Part-time
Pay: $9.00 - $9.50 per hour
Work Location: In person
