HOLIDAY INN EXPRESS – BASTROP TX
SHIFT HOURS:
7A - 3P & 3P - 11P
Job Title: Front Desk Agent
Department: Guest Services
We are currently seeking a Front Desk Agent to join our team at the Holiday Inn Express of Bastrop.
In this role, you will play a key part in creating a positive guest experience by ensuring smooth and efficient check-in and check-out procedures, while also supporting overall guest satisfaction and revenue optimization. You will assist with coordinating hotel services and serve as a key point of contact for our guests throughout their stay.
The ideal candidate will bring a friendly, professional, and efficient demeanor, with a strong focus on hospitality and guest service. This role requires attention to detail, teamwork, and a commitment to delivering consistent, high-quality service.
At the Holiday Inn Express of Bastrop, we value a positive workplace culture, strong teamwork, and a shared commitment to excellence. We are looking for someone who aligns with these values and will contribute to maintaining a supportive and positive environment for both guests and team members.
If you are interested in joining our team, we encourage you to apply.
Job Duties:
- This position will check-in/check-out hotel guests in a timely and professional manner; and process all payments according to established procedures
- Providing outstanding service to hotel guests by responding promptly and efficiently to requests and complaints
- Communicates with fellow team members on maintenance issues, guest requests, guest complaints and sales leads
- Strong Customer Service skills
- Ability to accurately and efficiently input information into computer systems
- Manage accurate accounting of all rooms
- Adheres to brand standards
Benefits:
- Vacation Pay
- Holiday Pay
- Special Employee Rates at any IHG Hotel Worldwide
Preferred experience:
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Employee discount
- Paid time off
Experience:
- Front Desk Hotel: 1 year (Preferred)
Work Location: In person
